Job Description

Are you a high energy individual who loves working with children and their families?

Are you a leader who can make quick decisions and solve situations while keeping your cool?

Are you always eager to go that extra mile to ensure the optimal customer experience?

Are you passionate about maintaining a clean environment?

Are you able to work evenings and weekends?

Sharky's Indoor Playground is currently seeking a Part Time Play Ground Leader to join the team. We are looking for a team player who is customer focused, able to keep their head up in a fast-paced environment and who understands the importance of an amazing family experience when visiting our playground!


Reporting directly to the General Manager, the Playground Leader will be responsible to be the primary point of contact for families visiting Sharky's Playground to ensure each and every guest has a superior experience.


Responsibilities will include:

Opening and closing the doors, protection of company equipment and assets, key management and ensuring the facility is maintained and in excellent condition at all times according to facility procedures and standards Oversee and execute birthday parties and group events, ensuring team members execute according to facility procedures and standards Coordinate and monitor group event and birthday party timelines and ensure deadlines are met, including registration and attendee tracking Manage assigned inventory by ensuring supplies are maintained at the appropriate level and products are received in correct unit count and condition in accordance with facility policies and procedures Fill-in for other positions and assist management as required to uphold facility standards and customer service experience ensure that all guests' needs are met and the playground runs smoothly carrying out open and close duties ensuring /POS balances according to policies. resolving any guest concern or complaint, that gets escalated to you as required based on current policies. Enforce compliance with facility rules and procedures at all times ensuring that all areas of are kept clean and tidy. Performing other duties as assigned

The successful candidate will have:

Ability to work and be flexible with all shifts, weekends, holidays and special events is required Educational background in recreation management, event planning, hospitality, marketing, entertainment promotion or related field preferred A minimum of 1 year of related experience in a service focused industry (retail, restaurant, hospitality, entertainment, etc.) Ability to perform all positions within the facility CPR and First Aid certification is a plus (willing to obtain) Ability to understand policies, procedures, standards, specifications, guidelines and training programs and hold team accountable Ability to read, speak, write and understand English Ability to maintain high-energy throughout the entire shift Proficient interpersonal and communication skills Ability to frequently communicate, interact and build relationships with guests, including children of various ages Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be able to adapt to a broad range of customer interactions, inquiries, and complaints Must be able to make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information Ability to work in a fast-paced environment Willingness to maintain a clean, healthy, and safe working environment Ability to learn and use the company point of sale system Ability to coordinate multiple activities with attention to detail Ability to provide a high quality of customer service by ensuring friendly and courteous guest interactions at all times to make each guest's experience positive Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence Comply with Personal Appearance and Grooming policy that presents a professional appearance which for example, prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink Ability to work individually and as part of a team Self-motivated and learns quickly

Job Types: Part Time, Permanent 10-20 hours per week