Job Description

Job Title: Planning Coordinator

Company, Department: Nova Scotia Power, Work Management & Resource Allocation
Location: Sackville, NS

Type of Employment: Regular, Full Time

Closing Date: February 25, 2023
Reference Number: 10975

At Nova Scotia Power, we\xe2\x80\x99re committed to providing safe, reliable electricity so that our customers and communities can thrive. We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system\xe2\x80\x94for today, and for the future.

As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers. Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.

We are proud to live and work in Nova Scotia. It\xe2\x80\x99s why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.

We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging\xe2\x80\x94at work, and in our communities. Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.

If working in an environment focused on innovation, safety and putting customers and community first inspires you, we want to hear from you. Apply by February 25, 2023, and tell us what excites you about this role.

We are currently looking for a Planning Coordinator to join our Work Management & Resource Allocation team in a permanent position. Reporting to the Resource Allocation Manager, you will establish a connection between Regionals Planners and the Work Management Specialist to ensure all projects are clear to perform safely and efficiently by obtaining permission from different agencies across Nova Scotia. You will be responsible for confirming that all permits, locates, joint use forms, easements, and other requirements for the work to be completed are valid and available to the crews before they are scheduled. You will be responsible to track and monitor tasks and inquiries associated with customer service requests and communicate regularly with customers on the phone and/or electronically. You will also provide support to internal customers as required and complete other administrative tasks to support the business objectives of the Work Management Resource Allocation team, T&D Team, Customer Care Team and provide support to Regional Planners with quoting and inquiries.

Accountabilities:

• Submit and monitor HRM/DOT permit requests, locates for water, sewer, gas, Aliant, Rogers, 360 Network, Environmental permits, engineering approval, issuing of joint use Aliant and CATV forms, creation of work orders when required, and release/booking for final staking when to-dos are completed.
• Responsible to check & update customer easements through Property Online, follow the planned outage process, and ensure account, project and task numbers are accurate for the work being performed.
• Required to manage underground locate requirements, such as updating work orders with diagrams, returning completed forms to customers and submitting internal & external cable locates when required.
• Responsible for requesting quotes from external contractors for services such as tree trimming & Grade 1 Assessments when required, quoting these services and releasing the work at various stages in the work order cycle.
• Responsible for Make Ready and the Aliant work processes and month end invoicing to Aliant and CATV Companies. Also, process and calculate attachment fees related to contributed lines, credit in lieu of overhead, and developer rebates. You will need to manage the quoting process of work orders.

You will be responsible for your personal safety and that of your co-workers by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the NS Power Environmental Management System.

You must be flexible and be available for overtime during peak seasons and after hour emergency service restoration.

What skills will make you successful?

You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

• Grade XII education and/or a certificate, degree in business from a post-secondary institution.
• Minimum five (5) years\xe2\x80\x99 experience working in a customer service and operational environment with experience coordinating internal and external resources to meet productivity standards.
• Strong mathematical and analytical skills with great attention to detail as well as proven organizational skills are required. You have a proven track record of providing exceptional service to customers.

The ideal candidate is able to demonstrate expertise in using NS Power\'s work management system (Maximo), Orcom CIS, Infoview, SharePoint, ViryaNet, Smartsheet, Oracle, Adobe suite, Property Online, Info-Excavation or equivalent work management experience. A high level of proficiency with MS Office, particularly MS Excel would be required. You have experience communicating complex information to customers in writing, phone and in person while maintaining a positive customer experience.

The successful candidate must have knowledge of the Aliant Work Request and Joint Use process, Make Ready process, job pricing/estimation and financial calculations for contributed line rebates or equivalent experience would be considered.

Experience with as well as familiarity with NS Power\'s processes for distribution line work management, make ready third-party attachment, and contributed line rebates would be considered an asset.

Why join our team?

• Health & Wellbeing: A comprehensive benefits plan, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
• Competitive Compensation: A comprehensive benefits plan, short-term incentive plans and employer matching RRSP contributions.

Salary: $26.07 per hour, as per the Collective Agreement I.B.E.W. Local 1928

Diversity, Equity, and Inclusion at Emera : At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. Emera supports candidates and employees with access and accommodation needs.

Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended. This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance. Any non-compliance could result in disciplinary action up to and including termination of employment.

At Emera we understand that experience comes in many forms. We\xe2\x80\x99re dedicated to adding new perspectives to the team - so if your experience is close to what we\xe2\x80\x99ve listed above, please consider applying. If you don\xe2\x80\x99t quite see yourself in this role but want to join our team, set up a to learn about future opportunities!

Nova Scotia Power