Please do not apply unless you are fluent in both Arabic and English. Fluency in both languages is essential for this role.
Job Overview
We are seeking a dedicated, detail-oriented Pharmacy and Clinic Assistant to support our integrated healthcare services, which include a pharmacy, travel clinic, and a newly launched telemedicine-based family practice. This role involves assisting with medication preparation, patient communication, physician billing, EMR documentation, and day-to-day operations.
Key Responsibilities
Assist pharmacists in preparing and dispensing medications
Translate and communicate with Arabic-speaking patients to ensure clear understanding of medications and care plans
Book and coordinate appointments for our walk-in family doctor (primarily telemedicine)
Maintain accurate patient records and medication profiles using Juno EMR
Submit and manage physician billing through ClinicAid and/or Juno's built-in billing tools
Manage inventory: order, receive, and stock medications and supplies
Provide exceptional customer service and respond to patient inquiries
Ensure compliance with pharmacy regulations and safety standards
Support medication administration processes under pharmacist supervision
Maintain cleanliness and organization of the pharmacy workspace
Collaborate with healthcare professionals to enhance patient care
Qualifications & Skills
Fluency in Arabic and English (spoken and written) is mandatory
Experience with Juno EMR and ClinicAid billing platform is required
Previous experience in a pharmacy or hospital setting preferred
Familiarity with medical terminology and medication administration
Experience with WinRx software is an asset
Proficiency in Microsoft Word and Office Suite
Valid driver's license
Strong organizational skills and attention to detail
Excellent communication and customer service skills
Why Join Us?
You'll be part of a compassionate, bilingual healthcare team committed to accessible, culturally sensitive care. This is a unique opportunity to contribute to both pharmacy and telemedicine services in a collaborative, patient-centered environment.