We are seeking a highly motivated and experienced Pharmacist-Designated Manager to lead our pharmacy operations with enthusiasm and precision. This pivotal role involves overseeing daily pharmacy functions, ensuring compliance with regulatory standards, and delivering exceptional patient care. As a designated manager, you will serve as the primary leader within the pharmacy, fostering a collaborative environment that emphasizes safety, accuracy, and innovative patient service. Your expertise will drive operational excellence while maintaining the highest standards of medication management and clinical practice.
Responsibilities
Lead and oversee all pharmacy operations, ensuring adherence to legal, regulatory, and safety standards such as HIPAA and state pharmacy laws.
Supervise pharmacy staff including pharmacists and pharmacy technicians, providing guidance on workflow, patient service, and compliance protocols.
Manage medication inventory, including ordering, stock control, compounding medications when necessary, and ensuring proper storage conditions.
Oversee clinical pharmacy services such as medication therapy management, patient assessments, immunizations, and pain management programs.
Utilize pharmacy software systems (EMR/EHR) for prescription processing, patient record management, and medication reconciliation.
Conduct patient care activities including medication administration support, IV infusion procedures, aseptic technique adherence, and pediatric or acute care interventions.
Ensure accurate documentation of all pharmacy activities while maintaining confidentiality in accordance with HIPAA regulations.
Facilitate ongoing staff training on topics like physiology knowledge, medical terminology, anatomy fundamentals, and emergency procedures such as IV insertion.
Collaborate with healthcare teams on medical management plans to optimize patient outcomes across hospital or long-term care settings.
Implement policies for inventory management and control to prevent shortages or overstocking of critical medications.
Requirements
Valid pharmacist license in good standing with relevant state board requirements.
Demonstrated leadership experience in a hospital or LTC (Long-Term Care) pharmacy setting.
Critical care experience is highly preferred to manage complex medication regimens effectively.
Completion of a pharmacy residency program or equivalent clinical pharmacy experience.
Extensive knowledge of clinical pharmacy practices including immunizations, aseptic technique, IV insertion, and IV infusion procedures.
Familiarity with pharmacy software systems (EMR/EHR), inventory management tools, and hospital-based medication administration protocols.
Strong understanding of medical terminology, physiology, anatomy, and pharmacology principles related to patient care.
Proven ability to perform patient assessments and contribute to medical management strategies for diverse populations including pediatrics and acute care patients.
Experience with compounding medications safely in accordance with aseptic techniques and regulatory standards.
Excellent communication skills for effective collaboration with healthcare teams and educating patients on medication use.
Knowledge of HIPAA regulations to ensure privacy and security of patient information at all times. Join us as a Pharmacist-Designated Manager to lead impactful clinical initiatives while fostering a culture of safety and excellence in patient care!
Designated Manager
Has authority and accountability over decisions affecting the operation of a pharmacy
Responsible for the human resources management in a pharmacy, including the supervision of both professional and lay staff.
Effectively oversee the day-to-day management of the pharmacy.
Responsible for the overall operation of a pharmacy including supervision of staff, facilities, equipment, and supplies.
Supports safe medication practices within the pharmacy through the development of policies and procedures to ensure that clinically relevant information that impacts patient care is immediately available to appropriate staff members, including drug recalls, advisories, and warnings
Ensure the pharmacy practice meets the requirements of legislation and regulation.
Patient Care
Greets patients in a professional and welcoming manner and by name as much as possible
Builds meaningful, trust-based relationships with patients where the customer knows the name of the pharmacist that is helping them and requests the pharmacist by name in future visits
Makes educated decisions (sometimes under pressure and on the spot) based on relevant information and in the best interest of the patient. Clearly documents all decisions and discussions with patients for easy reference by another pharmacist.
Asks relevant questions and provides thorough counselling during consultations and advises patients on non-pharmaceutical measures and over-the-counter medication use (ensures that adequate time is allotted to answer all of the patient's questions)
Actively seeks opportunities to provide added pharmaceutical services and makes recommendations for improved patient health through POP system
Engages in medication reviews (Medschecks) with patients regularly to go over medications, answer questions as well as build rapport, loyalty and lasting relationships
Collects essential information from patient records to evaluate needs while keeping those records up to date
Obtains results from patient's lab testing and relevant clinical measures to improve patient care and ensure correct dosing of medications
Records all the essential information in the patient's record, along with all interventions and follow-up notes
Identifies drug therapy-related problems (e.g., inadequate dosage, non-prescription medication, adverse interactions and effects) and provides the appropriate intervention in the form of a pharmaceutical opinion
Initiates or adjusts prescription-based drug therapy, monitors its impact on the patient's health and ensures timely follow-up with patient
Provides patients with the necessary information regarding his or her therapy and advises on the proper use of medication (when to start, how to take, when to expect results, when to stop and when to seek medical attention)
Interacts with other health professionals on a daily basis to ensure the proper handling of the patient's various health problems and ensure continuity of care
Adapts prescriptions in such a way to improve patient care and convenience with proper patient consent and understanding
Utilizes all services offered within the pharmacy to increase patient health and independence and makes referrals when necessary
Actively recommends different products and services that will increase patient loyalty, health and independence
Keeps up to date with changes in legislation, therapeutic data and recognized professional standards
Continuously increases professional knowledge through regular continuing education
Takes ownership of incorporating expanded services to their professional service offerings for patients i.e. respiratory education, travel health services, INR monitoring, point of care testing, strep throat screening, etc.
Manages all exceptional and unpredictable patient situations that arise and proposes solutions (sometimes on the spot) adapted to circumstances
Provides effective prevention and management measures regarding any event (incident/accident) that involves medication
Continuously looks for ways to improve patient care and patient experience within the pharmacy and actively notifies management of ideas they have
Continuously looks for quality improvement ensuring all errors are analyzed for root cause and future prevention
Enforces and complies with company's Confidentiality Agreement
Supply Management
Enforces legal and professional obligations regarding packaging and labelling along with the identification of expiry dates for medication use
Manages medication storage and transportation procedures with respect to the cold chain to maintain its integrity
Securely manages dangerous medication and hazardous materials
Manages control mechanisms to safeguard against the theft of narcotics, controlled drugs, targeted substances
Ensures the distribution of medication and sharp instruments remains secure and compliant with environmental standards.
Employee Relations
(where applicable)
Enforces and complies with various labor laws (e.g., health and safety, etc.)
Welcomes new staff and directs them to follow proper pharmacy procedures (e.g., filling protocol)
Establishes priorities for employees while ensuring work is completed daily with no overflow into the following day
Directs workflow in the pharmacy to improve patient care and increase customer service standards
Periodically assesses the performance of employees and follows up on their developmental needs
Implements disciplinary measures, where needed
Communicates all relevant work-related information to employees
Encourages and motivates employees by directing their efforts and energy towards common objectives to create a harmonious work environment
Acts as trainee supervisor for pharmacy and pharmacy technician students
Coordinates professional events for the department
Qualifications & Skills
Bachelor of Pharmacy (B. Pharm.) or Doctor of Pharmacy (Pharm. D.);
Valid practice license;
Injection Certification;
Experience with Methadone;
Knowledge of Kroll system, an asset;
Exceptional customer service skills;
Excellent decision making skills;
Excellent communication and team management skills;
Strong interpersonal skills and the ability to build trust-based relationships;
Strong listening and empathy skills;
Strong attention to detail;
Problem solving abilities;
Self-control;
Team player.
Schedule:
full days and weekends
Job Types: Full-time, Part-time
Pay: $65.00-$75.00 per hour
Benefits:
Casual dress
Company events
On-site parking
Store discount
Experience:
pharmacy management: 1 year (required)
Licence/Certification: