Job Description

People Operations Associate

Help build the People Ops team for our next stage of growth!

The opportunity:

Flexport is seeking a highly motivated, hands-on generalist to support all day-to-day HR operations and global people programs. Reporting to the People Operations Manager, North America, you will act as the face of HR and be responsible for supporting Flexport\'s new hire onboarding processes, demonstrating thoughtful communication and detailed record-keeping. You will be actively involved with all parts of the business on a daily basis, working cross functionally with other teams and handling highly confidential information. Finally, and most importantly, you seek to continually improve processes and performance to be more scalable and efficient, and to better serve the Flexport team globally.

This role is ideal for someone with some experience in human resources who is looking to grow their career by learning to support a variety of human resources disciplines. To thrive in this role, you must enjoy a relentless pursuit of quality service, process efficiency, rapid scale, and automation. This role will sit in Canada, but will support employees in both Canada and the United States.

You will:

• Act as an initial point of contact and provide excellent customer service for a wide range of questions covering topics like benefits, visas, onboarding, offboarding, contingent workforce, payroll and employee movement.
• Organize and manage logistics for new hire orientation (Flexport Academy), background checks, and work authorization.
• Coordinate offboarding in conjunction with People Business Partners and coordinate with stakeholder groups (Payroll, IT, etc.)
• Process a variety of employment-related changes within our HRIS system (Workday), including employee status changes, employee information and other confidential employee data.
• Uphold company compliance with federal and provincial new-employee forms and regulations (focusing mainly on Canada).
• Support HR programs such as open-enrollment and yearly performance reviews.
• Own the hygiene of people\'s data in workday, by regularly auditing the data, preparing reports, and proposing business process improvements
• Performs other duties as required and assigned.

You should have:

• At least 1 year experience as an HR/People Ops Associate or Generalist, preferably in a startup or rapid growth company
• Familiarity with HRIS/ATS systems is preferred (Workday is a plus!)
• Working knowledge of Canadian HR policies and procedures
• Demonstrated ability to organize and prioritize a high volume of concurrent tasks and responsibilities
• Attentive listener, demonstrating clear, patient, and empathetic communication skills
• Excellent analytical and problem-solving skills with great attention to detail
• Demonstrated experience building cross-functional relationships across an organization
• Advanced proficiency with Excel and/or G-Suite applications
• Mindset for continuous improvement with our HR processes
• Bachelor\'s degree in Human Resources, Business Administration or related field

About Flexport:

We believe trade can move the human race forward. That\'s why it\'s our mission to . Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $10B of merchandise across 112 countries every year.

Worried about not having any logistics experience?

Don\'t be! Our mission is to make global trade easy for everyone. That\'s why it\'s important to bring people from together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That\'s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Flexport