Job Description

Why TelosTouch TelosTouch is a Client Experience platform that converts key moments to meaningful results. With our TouchPoint technology, financial institutions increase the quality and frequency of client engagement to easily recommend the right solution, acquire new business and intervene in a timely manner. Our clients include some of the world's largest financial institutions and we are growing quickly. If you are looking to be part of a great team that is bringing clients and financial institutions closer together, we would love to talk to you. Requirements Responsibilities

• Operationalize business initiatives and track quarterly outcomes, and process maturity
• Support daily operations while building a KPI-driven decision-making culture
• Build and manage recruitment pipeline and strategy
• Implement cutting-edge onboarding and performance management systems
• Align team strategy with company strategy to meet performance objectives
• Build and manage operational processes to support current and future business needs
• Govern the management of company assets with effective cost-control measures

Requirements

• A strategic mindset, a passion for operations, and a bias for action
• Bachelor's Degree with a concentration in Operations, Business & Administration
• 5 years prior experience in process implementation and business operations is required
• Experience within a startup environment is an advantage
• Entrepreneurial and resourceful attitude to drive meaningful impact
• Knowledge of people and project management software is required
• Outstanding organizational, analytical and problem-solving skills
• Excellent time and project management skills
• Expert written and verbal communication skills

Why you? Our 4 core principles resonate with you

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• Delivering on our commitments: You are results-oriented and thrive on exceeding targets
• Debating then committing: You can work with cross-functional partners to evolve dynamically
• Obsessing about our clients: You bring a solution mindset to work to transform clients’ lives
• Leading together: You believe that none of us is smarter than all of us

Benefits

• Like-minded people working on worthy goals
• Inclusive and respectful workplace
• Knowledge share and mentorship
• Competitive compensation package, including stock options
• Leading edge hardware and software
• Employee benefits program, including health and dental insurance
• Team and skill-building activities
• A great creative office in the downtown Toronto core (when the world opens up)

You can view our website here: www.telostouch.com
Please note: This position is currently performed remotely due to the current advisory regulations regarding health and safety precautions in effect. This role is performed in an office environment unless directed by management. TelosTouch is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodations are available upon request during the application process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.