Job Description

Requisition ID: 1178
Affiliation: CUPE Municipal
Position Type: Temporary Full Time
Fixed Term Duration: Approximately six (6) months
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Department/ Branch: Financial Services, Information Technology
Job Location: Fort McMurray
Pay Level: PL9
Rate*: $ 42.65
COLA: Bi-Weekly - $480
Closing Date (dd/mm/yyyy): 04/09/2022
Posting Type: Internal and External

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  All CUPE job rates are currently under review and are subject to change.

GENERAL DESCRIPTION:
Under minimal supervision, the PC Technician is responsible to provide direct customer technical support by consulting, advising, analyzing, troubleshooting, and solving operation problems for employees and remote contractors. The incumbent installs, tests, and maintains computer equipment, printers, operating software, network peripherals, mobile data terminals, wireless communications, telephone systems, and associated applications.
RESPONSIBILITIES:

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  Responds to requests for customer service and delivers general support by providing one on one technical support via phone, email, full-service desk software, or in person.
• Analyzes, troubleshoots, and resolves both technical and account related problems with operating systems, software applications, printers, and other peripheral devices or related end user tools.
• Sets up and ensures the effectiveness of initial system implementation, ongoing systems modifications, and enhancements.
• Maintains the effectiveness of Council chambers audio/visual system, ongoing systems modifications, and enhancements.
• Administers, operates, and troubleshoots the audio/visual system during Council meetings.
• Troubleshoots and supports all audio/visual systems throughout the Municipality, including but not limited to, video conference systems, projectors, TV’s, microphones, and speaker systems.
• Provides support to departmental staff with troubleshooting for telephones, radios, and peripherals.
• Maintains working knowledge and inventory of all municipal hardware, systems software, and communications equipment.
• Provides afterhours first-line support for RES dispatch (911) as well as other public entities, including but not limited to, server reboots, application issues, network related errors and outages.
• Writes and maintains written procedures for all aspects of installations, upgrades, maintenance, and use of systems and software.
• Researches and makes recommendations to replace, or eliminate existing equipment, computer hardware and/or software.
• Creates, updates, and maintains software install packages, as well as Windows Operating Systems images, relevant patching schedules, and new releases.
• Prioritizes own daily workload and ensures date/time sensitive work plans and deadlines are kept on schedule.
• Assists with scheduling software and hardware implementations, upgrades, and maintenance.
• Maintains, adjusts, and negotiates project schedules and makes recommendations to keep projects on budget.
• Performs other related duties as required.

QUALIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES:

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  Demonstrated knowledge of computer systems hardware and software, and the ability to learn, understand, and apply new developments in servers, workstations, operating systems, communications hardware and software, wireless and mobile data terminals, and application software.
• Excellent customer service skills with ability to communicate courteously and effectively with customers.
• Ability to maintain focus on providing customers with computing services.
• High degree of precision and accuracy in documentation and investigative procedures.
• Ability to work independently and to effectively schedule work in order to meet service demands and minimize disruption to users.
• Adaptability to frequent technological changes and ability to learn, demonstrate, and teach new software and hardware processes to users.
• Ability to troubleshoot, analyze, and provide solutions to complex issues.

EDUCATION AND EXPERIENCE:

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  Diploma in Computer Information Systems or a related computer diploma program specializing in computer software/hardware and PC operating systems is required.
• Two (2) years of directly related experience troubleshooting computers and software is required.
• A+ certification and Information Technology Infrastructure Library (ITIL) v3 knowledge and certification are considered assets.
• Macintosh computer troubleshooting experience is considered an asset.

OTHER REQUIREMENTS:

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  Ability to provide a Criminal Record Check for review and acceptance.
• A valid Class Five (5) Operator’s Licence is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.
• Equipment field testing and/or competency testing will be required as part of the interview evaluation.
• Must be medically and physically able to perform all duties of the position on an ongoing basis.
• Ability to work evenings and weekends on a rotational basis. May be required on occasion to travel to rural areas such as Fort Chipewyan, which may require overnight stays.

SAFETY:
As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal protective equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.
To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site.
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted. Late applications will not be accepted.