Job Description

What are we looking for?With over 25 years of experience in web radiology, RamSoft is dedicated to delivering award-winning, fully customizable, feature-rich solutions for healthcare providers around the world. We're currently seeking a Help Desk Technician to join our team!The role of the Help Desk Technician is to stage, configure, and support server, workstations and network-related hardware and software applications for RamSoft. This role is also responsible for maintaining company-wide computer hardware and network infrastructure, and participating in other IT department projects. The Help Desk Technician will directly support RamSoft employees at all levels of the company through email, chat, phone, and in-person assistance.This is an excellent opportunity to develop your career with a growing company. If this sounds like a fit, we want to hear from you!Note: RamSoft is based in downtown Toronto. This is a hybrid role, the successful candidate will work on-site at least 3 days per week to manage new employee onboarding, receive/ship hardware, attend to hardware repairs, and any other IT activities that require physical presence*
What will you do?**
Provide first-level technical service and support to all users

• Maintain communications with users during the problem resolution process
• Provide timely resolution of end-user problems
• Install new software releases, system upgrades and resolve software-related problems
• Respond to telephone calls, email and personnel requests for technical support
• Document, track and monitor problems to ensure a timely resolution
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Create, manage, and work helpdesk support tickets
• Identify, research, and resolve technical problems
• Handle all day-to-day tasks and operational activities in regards to troubleshooting and maintaining office servers, networks, and employee-specific equipment such as computers, printers, scanners, telephones, headsets, etc.
• Configure, stage and ship workstation-related hardware
• Set up new hires with appropriate equipment, assisting with workstation arrangements, installing applicable software/hardware/wiring, ordering equipment, and assisting with IT Orientation Tasks
• Train staff on IT-related Equipment and Applications
• Monitor performance of remote systems and perform performance tuning as necessary
• Perform other related duties as required

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What will you bring to RamSoft?**
1-3 years of experience in systems (hardware and software) configuration and support or working in a related role.

• Must be personable, communicate well, display patience and the ability to provide training and assistance to computer users on technology.
• Knowledge of 0365, Intune, and other Microsoft SaaS technologies.
• Knowledge of Computer Software (e.g. network administration tools, imaging software, etc.)
• Knowledge of Computer Hardware (e.g. IT Systems, PC components, network cards, etc);
• Knowledge of Computer Operating Systems (e.g. Windows, DOS, Macintosh)
• Knowledge of Networking Technologies (TCP/IP, DNS, DHCP, Active Directory)
• High level of communication skills, written and verbal, is required in order to interact and provide training to employees
• Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
• Ability to interpret technical material in books, journals, or manuals; troubleshooting computer system problems
• Proven ability to work well under minimal supervision
• Extensive organizational and time management skills
• Ability to make decisions and manage multiple priorities

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RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs._Job Type: Full-time