It Help Desk Technician

Kingston, ON, Canada
Response I.T.
1 Current Job Openings
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Job Description

IT Help Desk Specialist Responsibilities Include:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Dispatch Service Technicians for issues that are not able to be resolved remotely
Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.The goal is to create value for clients that will help preserve the company's reputation and business.Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Follow-up and update customer status and information in CRM software
Requirements
  • Computer Networking / A+ certification
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues in a timely fashion
  • Proficiency in English w/ excellent communication skills Customer-oriented and cool-tempered
This is an entry level position with opportunities for advancementJob Types: Full-time, PermanentSchedule:
  • 8 hour shift
COVID-19 considerations:
To keep our employees safe Help Desk Technicians are temporarily working from home.Ability to commute/relocate:
  • Kingston, ON: reliably commute or plan to relocate before starting work (required)

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Job Detail

  • Job Id
    JD2034773
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kingston, ON, Canada
  • Education
    Not mentioned
 
 
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