Job Description

At Camis, we connect people to memorable recreational experiences. We do this through our online reservation systems and call center services. Our Software as a service (SaaS) solution meets the needs of over 500 government and privately-operated parks, campgrounds, harbours, and marinas across North America.
We are a diverse group of people; unified in the belief that work can be fun, fulfilling, and flexible! Visit www.camis.com for more information on our products, services and clients. Camis is looking for a Help Desk Technician I to provide technical support to both Camis employees and clients. We are looking for a candidate who can provide exceptional customer service and problem resolution in a friendly, courteous, and professional manner. What You\xe2\x80\x99ll Be Doing:

• Resolving complex software inquiries from clients, call center agents, and park staff over the phone
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
• Troubleshooting hardware and determining next steps to get issues resolved
• Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time
• Valid G driver\'s license with a clear driver\'s abstract is required for this role

• Successful candidates will complete a paid 2-week hybrid training session,
• Monday to Friday 9:00am\xe2\x80\x935:30pm

• Our hours of operation are 6:45 AM - 11 PM, 7 days a week
• Flexibility in scheduling is required
• You will be scheduled 20-40 hours/week, based on business needs

• End of Contract date: September 3, 2023
• $1/hour Attendance Bonus paid out at the end of your Contract
• Hybrid work week with 2 day on site requirement
• Onsite work and client site visits are requirements for this role
• Office Location: Guelph, ON