Job Description

Requisition ID: 353622

Position Number: 21000266

Posting End Date: February 14, 2024

City: Winnipeg

Employer: Shared Health

Site: Shared Health - SH Corporate HRSS

Department / Unit: SH HR Shared Services DC- GI- Processing

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: ASAP

FTE: 1.00

Anticipated Shift: Days

Daily Hours Worked: 7.50

Annual Base Hours: 1950

Salary is commensurate with education and qualifications.

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Reporting directly to the Regional Manager HR Shared Services, the incumbent is responsible for working in a high-volume call centre and processing environment where the representatives answer over 8,000 calls monthly. Interacts with employees and other internal and external parties via email or telephone providing information and resolving issues related to benefits, payroll and recruitment. Works to resolve complaints while achieving set productivity targets. Adheres to all applicable policies and procedures as provided for under applicable legislation, union and non-union guidelines including the varied processes in multiple collective agreements across multiple sites and differing legal entities. Provides support for over 36, 0000 staff working across Manitoba with the anticipation of expected growth within our client base in the future.

Experience

• Minimum three (3) years of experience working with a computerized Payroll/HRIS system required.
• Experience working in SAP, SuccessFactors and Remedy (or another Intake ticketing system) preferred.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba Standards, required.
• Successful completion of the Canadian Payroll Association, Payroll Compliance Practitioner (PCP) or equivalent education from a recognized business certificate program required.
• A combination of education and experience may be considered.

Qualifications and Skills

• Demonstrated proficiency in the use of Microsoft Office applications required.
• Knowledge of ERP and other financial planning systems is preferred.
• Previous call centre experience is preferred.
• Must have excellent interpersonal and customer service skills including active listening to assist customers.
• Excellent English communication skills, verbal and written required.
• Must be able to prioritize work flow, complete multiple tasks, manage time and work independently.
• Solid track record of exceeding productivity and Quality goals.

Physical Requirements

• May be required to work remotely.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Winnipeg Regional Health Authority