Job Description

Payroll Coordinator

-----------------------

Department:

Human Resources

Reports To:

Payroll Manager

Location:

On-Site, Moncton, NB

Employment Type:

Full-time

About the Company

Cloud5 Communications delivers exceptional customer experiences through innovative cloud-based telephony solutions, high-speed internet, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world's leading brands deliver outstanding guest experiences.

Position Summary

The Payroll Coordinator is responsible for ensuring accurate and timely payroll processing for Canadian and U.S. employees. This role maintains payroll and benefits data integrity, supports compliance with federal and provincial/state regulations, and acts as a key liaison between HR, Finance, and external vendors. The Payroll Coordinator plays a crucial role in delivering a seamless payroll experience for all Cloud5 employees.

What You'll Do (Essential Responsibilities)

Process bi-weekly and/or semi-monthly payrolls accurately and on schedule. Maintain and update employee payroll and benefits records, including new hires, terminations, and status changes. Administer employee benefits programs (health, dental, vision, retirement, disability, etc.) and support annual open enrollment activities. Reconcile payroll and benefits accounts; prepare periodic reports for HR and Finance. Respond promptly to employee inquiries regarding pay, deductions, benefits coverage, and payroll discrepancies. Ensure full compliance with provincial and federal wage, tax, and benefit regulations. Partner with HR, Finance, and third-party vendors to ensure data accuracy and process efficiency. Support audits, government reporting, and year-end activities (T4s, W-2s, ROEs, etc.).

Other Duties

This role may evolve as Cloud5 continues to grow. Additional payroll or HR-related responsibilities may be assigned as needed.

What You'll Bring (Required Qualifications)

Minimum 3+ years of payroll and benefits administration experience. Proficiency with

ADP

or

Ceridian

payroll systems (Paycom experience an asset). Strong understanding of payroll laws, tax regulations, and benefits administration. Exceptional accuracy, confidentiality, and attention to detail. Proficiency with Microsoft Excel and HRIS systems. Demonstrated ability to manage sensitive data and deadlines in a fast-paced environment.

Nice to Have (Preferred Qualifications)

PCP or CPM certification through the National Payroll Institute. Experience with multi-province or cross-border (Canada/U.S.) payroll. Prior experience supporting benefits and payroll audits or year-end reconciliation.

Working Environment

In office requirement - Moncton NB Standard Monday-Friday schedule aligned to Atlantic Time Zone. Occasional overtime during payroll deadlines or year-end periods.

Physical Requirements

With or without reasonable accommodation:

Prolonged periods sitting at a desk and working on a computer. Ability to communicate effectively via phone, email, and video conferencing.

Cloud5 Communications is an Equal Opportunity Employer

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.

How to Identify Recruitment Fraud

You receive a message on WhatsApp or another online messaging platform. You are asked to provide a fee or payment (we will

NEVER

request payment from candidates). Our email communication will only ever come from a

@Cloud5.com

or

@msg.paycomonline.com

domain. We will never contact you through Gmail or any other free online mail service. Cross-reference the recruiter's name and contact information on LinkedIn or by contacting

corphr@cloud5.com

. * If you are still unsure, call

1 (877) 241-2516

.