Job Description

Job Title:

Payroll, Benefits and Employee Experience Administrator

Reports to:

Employee Experience Manager

Location:

Mount Washington Alpine Resort

Employment Type:

Permanent, Full-time

Compensation:

$25-$27.50

Start Date:

August 1, 2025

JOB SUMMARY

We're looking for a

Payroll, Benefits & Employee Experience Administrator

to join our dynamic Employee Experience team. In this role, you'll make sure our team members are paid accurately and on time, while also helping with a variety of HR support tasks. You'll be the go-to person for payroll processing, timecards, T4s & ROES, data entry, reconciliations, reporting, and solving those "Hey, can you help me with this?" moments. Your attention to detail and approachable vibe will make a big impact.

KEY RESPONSIBILITIES

The Payroll, Benefits & Employee Experience Administrator will ensure the timely and accurate delivery of payroll, benefits, savings plan, staff accommodation, human resources, and related services, including providing various reports, responding to inquiries, calculating payments, and investigating discrepancies and other administrative duties.

Prepare, verify, and process all payroll-related payments, including regular pay, benefit premiums, savings plan contributions, vacation pay, bonuses, garnishments and special payments. Jump in and support all kinds of HR and Employee Experience activities - from onboarding new team members and helping with training, to assisting at job fairs, recruiting events, staff celebrations, service awards, workplace investigations, employee accommodations, and more. You'll be part of making Mount Washington a great place to work. Keep our payroll records in top shape by compiling, reviewing, and reconciling reports, summaries, and statements related to pay and employment. You'll help ensure everything is accurate, audit-ready, and up to the highest standards.
Ensure employment documentation is completed, verified, and processed accurately. You'll work with employees and supervisors to collect properly filled-out forms such as tax documents and averaging agreements. Prepare and maintain essential reports and filings, including Records of Employment, year-end tax forms, government surveys, and other employment-related documents. Conduct research and provide recommendations on employment policies, legislative requirements, data systems, and team processes to support compliance and continuous improvement. Tackle payroll and employment puzzles like a pro: troubleshoot system issues, investigate payment discrepancies, verify data accuracy, and field employee questions. You'll also connect with third-party vendors to sort out any service hiccups. Keep our team looking sharp by organizing, printing, and distributing employee name tags. Oversee staff accommodation payments and make sure accounts are balanced and up to date. Handle sensitive employee information with care and integrity, always respecting privacy legislation and confidentiality standards Cross-train and support designated payroll backups, ensuring a smooth handoff during vacations and absences. Partner with managers and supervisors to provide training on timecard procedures and payroll software, helping them feel confident and supported in keeping things accurate and on track Pitch in with other tasks and projects as needed - we're a team, and we all help each other out!

QUALIFICATIONS

Strong accuracy and comfort with numbers - you're confident handling standard math calculations, spreadsheets, and data management. Clear, effective communication skills, with the ability to interpret legislation and contracts, listen with objectivity, and support employees with care and clarity. A high level of discretion and professionalism when working with confidential information. The ability to manage your time well, work independently, and follow through on tasks and projects with minimal supervision. Physical ability to perform general office duties, including sitting at a computer for extended periods, bending, reaching, using stairs, lifting up to 16 kg (35 lbs), and handling tasks like scanning, filing, and using a phone. Comfort working in a fast-paced, high-volume environment with firm deadlines. Legal eligibility to work in Canada. Ability to work flexible hours, including nights, weekends, and holidays, as required in a resort setting. Due to limited public transportation options, candidates must have reliable means of transportation to and from Mount Washington. A passion for the outdoors and mountain lifestyle is a huge bonus--if you love powder days and peak views, you'll fit right in! Must be available to work weekends, evenings, and holidays (including the Christmas break) as needed to support resort operations. (It's all part of the mountain life!)

NICE-TO-HAVES:

Certification through the Canadian Payroll Association or an equivalent program. Knowledge of BC employment standards and related government regulations. 2+ years of business experience or post-secondary education in payroll, HR, accounting, finance, or business administration. Experience using ADP payroll platforms or other payroll & HR platforms.

RESORT CONDITIONS

Working at a Winter Resort means no two days are the same--and that's part of the adventure! You'll get to experience a variety of unique locations, from cozy lodges to scenic mountain-top venues only accessible by chairlift. Be prepared to embrace the elements; whether it's bluebird skies, fresh snowfall, or the infamous coastal rain. Expect to navigate multi-level lodges, steep stairways, and outdoor areas where the terrain can be sloped, snowy, or slippery, so good footwear is essential, indoors and out. Walking through large, icy parking lots is also part of the daily journey. If you love fresh air, stunning views, and a workplace that keeps you on your toes, this is the spot for you!

PERKS & BENEFITS

Extensive benefit and dental package Employee Assistance Program RSP matching up to 5% Food and Retail discounts All mountain access + season pass for staff and immediately family members Training and Development opportunities Generous Vacation policy * And more!