Job Description

About Us:

At TCMW, we are more than just a clinic, we are a vibrant, inclusive community dedicated to providing exceptional care and fostering the growth of our staff. Our mission is simple: to empower our communities through high-quality care while supporting our staff in achieving professional excellence and work-life balance.

Job Overview

We're seeking a warm, proactive, and highly organized

Customer Success

team member to be the welcoming face of our clinic. This hybrid role combines the attentiveness of a front desk receptionist with the creativity of a marketing assistant. You'll be the go-to person for client interactions and play a key role in telling our brand story online.

As the first point of contact for our clients, we're looking for someone who's a strong communicator, collaborative, and driven to contribute to our growing team.

Key Responsibilities

Client Relations & Communication

Greet clients warmly as they arrive and ensure they feel comfortable and cared for Manage client correspondence via email and phone, including handling inquiries, cancellations, and scheduling questions Tactfully manage minor conflicts; escalate complex issues to the Clinic Manager as needed

Marketing & Client Engagement Support

Support our social media initiatives with content scheduling, basic caption writing, and organizing video clips and reels Monitor DMs and online engagement, flagging any questions or client leads Help coordinate and send out monthly newsletters and promotional email campaigns Provide feedback from the front lines on what clients are asking about or responding to

Scheduling & Coordination

Schedule client appointments and coordinate therapists' shifts, including vacation coverage Handle appointment rescheduling requests promptly and accurately

Clinic Support & Administration

Process billing for appointments via credit card and direct billing platforms Update and maintain accurate client records, including insurance details and health history forms Maintain the general cleanliness and organization of the clinic (common areas, treatment rooms, front desk)

Laundry & Inventory Management

Assist with laundry duties such as folding and re-stocking treatment rooms Receive laundry deliveries and ensure proper organization Assist with ordering clinic inventory, in collaboration with the Senior Therapist

Team Collaboration

Work closely with the Clinic Operations Manager and Marketing Director on various projects and tasks Provide general administrative support to the team as needed

Requirements

1 to 2 years of experience in clinic management/administration (clinic/spa environment an asset) Excellent communication skills--friendly tone, professional writing, active listening Well organized and strong attention to detail Comfortable using or learning JaneApp and basic email or social media tools (e.g., Meta Business Suite, Mailchimp, Canva) Experience working with direct billing - TELUS Health eClaims, SunLife Connect - a plus Experience working with Google Drive a plus Interest or experience in wellness, massage therapy, or community-based care is a bonus

Perks and Benefits

Consistent hours Opportunity to pick up additional hours based on clinic needs Special perks and benefits (ex: Insurance, discounts, and free treatments) post probation

How to Apply:

If you're someone who thrives in a supportive, health-focused environment and enjoys being the friendly face that keeps a clinic running smoothly, we'd love to hear from you. Please submit your resume and a short cover letter outlining your interest in the role.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Schedule:

8 hour shift Day shift Evening shift
Work Location: In person