Job Description

Job Posting #009-23 POSITION TITLE: PATIENT SERVICE AGENT
DEPARTMENT: CENTRAL REGISTRATION
POSITION LOCATION: OWEN SOUND
CLOSING DATE: JANUARY 11, 2023
UNION AFFILIATION: OPSEU \xe2\x80\x93 CLERICAL
STATUS: FULL-TIME
WAGE RATE: $22.622 \xe2\x80\x93 24.384 POSITION SUMMARY Reporting to the Manager of Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus. It also includes scheduled order entry and data quality. QUALIFICATIONS Required

• High school Diploma and/or post-secondary medical secretarial education or equivalent
• Successful completion of PM Access (testing and training is available through Organizational Development and Learning)
• Proven experience in clinical scheduling environment \xe2\x80\x93 which includes using Cerner ESM
• Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Microsoft Office experience in Word and Excel (to be tested)
• Typing \xe2\x80\x93 30 WPM (to be tested)
• Medical terminology (to be tested)
• Ability to understand verbal and written instructions
• Capable of filing
• Ability to work all shifts
• Recent satisfactory attendance and performance records
• Adherence to GBHS \xe2\x80\x98CARE\xe2\x80\x99 Behaviours (Collaboration, Accountability, Respect, Excellence) and \xe2\x80\x98LEAD\xe2\x80\x99 Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes

Thank you for your interest in employment at Grey Bruce Health Services. We have many exciting opportunities available. GBHS is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage Indigenous people, racialized persons / persons of colour, persons with disabilities, LGBTQ2 to apply and self-identify. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted. Job Type: Full-time Salary: $22.62-$24.38 per hour Schedule:

• 12 hour shift

Work Location: One location