Job Description

Job Overview

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The Patient Coordinator will serve as the first point of contact for patients, ensuring a welcoming and efficient experience. This role involves managing patient appointments, coordinating communication between patients and healthcare providers, and maintaining accurate patient records. The ideal candidate will possess strong administrative skills, attention to detail, and a passion for providing excellent patient care.

Duties

Greet patients warmly and assist them with the check-in process. Schedule and confirm patient appointments using dental office software such as clinic master or medical office systems. More Call UsPATIENT EXPERIENCE COORDINATOR

OUR MISSION:

To help people get back to things they love doing without the harmful side effects of pain killers, injections and surgeries

PATIENT EXPERIENCE COORDINATOR...Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

Fun Facts about working for our clinic

WE OFFER YOU:

Full-time hours and potential overtime hours if that's what you are looking for On the high end of hourly compensation ($17-22 $per hour) Career courses that help you build your skillset Paid onboarding and extensive training ($) Time off ($) for self-care, family, friends, travel Company-sponsored team lunches/dinners and outings ($) Other Perks (see below) Career progression OPTIONS: Focus on being a super-star patient experience coordinator Grow into a management role - Assistant Patient Experience Manager Jump to running the team as the Patient Experience Manager Add another 'hat' and be our Chief Culture Officer or Community Manager

WE BELIEVE IN CAREER DEVELOPMENT!

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?

You cake advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else!

HOW DOES IT WORK?

Participate in on-going training specific to your role Sign up for a monthly (business) ROCKS that will help develop your skills Keep metrics on how you are doing each week

CONTACT US IF YOU HAVE THE SAME CORE VALUES:

We GO ABOVE & BEYOND WE DO IT FOR THE TEAM WE DO IT WITH HONESTY & RESPECTFULNESS When We Say it, We Do IT (Responsibility & Accountability)

WHAT WILL BE ASKED OF YOU:

Commit to your onboarding so you can get up to speed much quicker You want metrics on how you are doing and what areas of the role you need help with We will train you on how to offer a great patient experience on the phone You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc Love to help people even if the environment can be fast-paced at times. That means we are people way more people in the community, and way more people are choosing us for their care

The job is NOT for you if you're

- just looking for a paycheck- just looking for a 9-to-5 job- not looking to be challenged- not passionate about helping people-

This job is for you if you're:_- are tired of dead-end jobs- want to be family with the rest of the team- are tech-savvy- love being challenged and learning new things- are you looking to be a long term asset to a new and growing business- who can help us with the marketing to attract new patients- clinic's day-to-day operations..- who can be the face of our company- Not a requirement, but bonus points if:_- Super tech-savvy- Smart brains with Facebook & Instagram- Have innovative marketing ideas-

PREFERRED BUT NOT REQUIRED:

Prior work in retail e.g Zara, The Bay, Aldo, TD, Disney etc Inbound or outbound phone experience Prior work in a healthcare setting e.g. medical office Medical Secretary Diploma Familiarity with physiotherapy, massage, chiro, acupuncture Familiarity with Blue cross, Medavie, Telus Portal, Provider connect,MVA, WSIB Proficient in use of computers and other office equipment Learning new software and data entry Knowledge of general office procedures

- Ready to start ASAP

TO APPLY, SEND AN EMAIL TO modernpath1@gmail.com

Job Types: Full-time, Permanent

Pay: $17.50-$22.00 per hour

Additional pay:

Overtime pay Retention bonus
Benefits:

Casual dress Company events Discounted or free food Flexible schedule On-site gym On-site parking Paid time off Store discount Tuition reimbursement
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Application question(s):

Experience working in physiotherapy/ chiropractic clinic
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 2025-07-25