Job Description

Summary

Patient Care Representative (Part-Time: Monday to Friday, Day Shift, 15-20 Hours/Week)

ZYUS (TSXV: ZYUS) is a life sciences company focused on the development and commercialization of novel cannabinoid-based pharmaceutical drug candidates for pain management. Through rigorous scientific exploration and clinical research, ZYUS aims to secure intellectual property protection, safeguarding its innovative therapies and bolstering shareholder value. ZYUS' unwavering commitment extends to obtaining regulatory approval of non-opioid-based pharmaceutical solutions, in pursuit of transformational impact on patients' lives.



ZYUS. Advancing the science of well-being.

Role Overview:

The Patient Care Representative provides frontline support to patients by handling inquiries, processing orders, and maintaining accurate records. This role ensures positive patient experience by delivering empathetic and professional service while supporting administrative tasks and team operations.

Your Contribution:

Exceptional Service

: Provide excellent service by demonstrating empathy, actively listening, and addressing patient questions and concerns with professionalism.

Patient Support

: Assist patients via phone and email, providing accurate information on products, services, registration, and account updates.

Order Processing & Tracking

: Manage patient orders, track shipments, and proactively update patients on their order status.

Data Entry & Compliance

: Accurately process patient information, maintain electronic records, and ensure adherence to regulatory requirements and standard operating procedures.

Backup Support

: Provide coverage for inbound and outbound calls as needed to maintain service levels.

Administrative Support

: Perform general office tasks such as faxing, mailing, and filing to support daily operations.

Team Collaboration

: Work closely with the Patient Care Supervisor and internal teams to enhance workflow efficiency and service quality.

Qualifications:

High school diploma or equivalent required. 1-2 years of experience in a patient support or customer service role. Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams) is required. Experience with regulatory compliance is an asset.

Why Join ZYUS?

We care about our people. Our total rewards package includes:

Comprehensive health and dental benefits Retirement savings options Access to on-site gym

Please submit your resume to careers@zyus.com. We appreciate all applicants for their interest; however, only those selected for the next stage will be contacted.