Job Description

Job Posting - Scalehouse Operator - CSR

ECCO Recycling & Energy Corporation's core business is recycling and the disposal of waste. The scale weighs all of the inbound and outbound materials providing the critical data for generating company revenues. The scale is the single most important piece of equipment we operate on the site and the Scale Administrator's position is a critical role for company operations and success.

The Scalehouse CSR Role is a Part-time position involving:

Providing a very welcoming, friendly and positive experience for all our clients and site visitors, Present a consistent, courteous "unflappable" demeanor and friendly visage (interact with customers, while expediting movement of the trucks across the scale)

Processing of all clients, both commercial and residential, arriving at the scale

Determining type of load material, enter data into Geoware Waste Management software, processing payments

Great communication skills when explaining to clients where to take recycling/waste materials and the general operations of the site

Recognize our regular customers, drivers, and their respective truck

Exercise clear, friendly, and accurate telephone etiquette; direct calls to the appropriate staff member as needed

Listen to and endeavor to address customer questions, comments and/ or concerns to customer satisfaction to the best of your ability and/ or as required direct the customer to the appropriate manager

Divert truck loads with unacceptable waste to alternative disposal sites

Direct visitors, clients, mechanics and/ or delivery persons to contact persons as required

Communicate any safety precautions to drivers, delivery persons and/ or other site visitors

Skills & Qualifications:

This position requires a proven level of initiative and judgment in order to smoothly execute a busy Scalehouse operation. Tact, diplomacy and a commitment to teamwork are required in dealing with colleagues in an everyday working environment.

Strong commitment to providing clientele with the best possible experience

Commitment to work with and positively contribute to a team

Intermediate computer skills including working knowledge of Microsoft Office

Ability to multi-task & quick study

Ability to be flexible and work in a fast-paced environment

Excellent written and oral communication skills

Strong Interpersonal skills

Cash handling, familiarity with POS hardware

Availability and stamina for possible 8 hour shifts or early start times

Must have own transportation

Must be punctual and reliable

Must be bondable and available for background check

Education and Job Knowledge:

Grade 12 Graduate

Familiarity with trucking and hauling industry terminology

Experience as a Scalehouse Administrator skills are considered an asset

Reporting to the Scalehouse Supervisor

ECCO offers competitive wages and company benefits.

Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: No more than 32 per week

Benefits:

Dental care Disability insurance Life insurance Vision care
Language:

English (required)
Work Location: In person

Application deadline: 2025-03-22
Expected start date: 2025-11-01