Job Description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

ActiveCo Technology Management, a New Charter Technologies Company, is seeking a

Junior IT Support Technician

to deliver responsive, customer-focused technical support in a

Managed Service Provider (MSP)

environment. The technician will assist with

Windows and macOS troubleshooting

,

Microsoft 365 administration

,

hardware setup

, and

network issue resolution

. This part-time, 6-month contract role (with potential for extension or full-time hire) requires strong communication skills, attention to detail, and a passion for helping others solve technology challenges. Candidates with experience in

helpdesk operations

,

AV support

, and

system configuration

will excel in this dynamic, client-facing position.


The successful candidate will work

onsite at a client's office in Burnaby

and occasionally from our

Port Coquitlam head office

, depending on operational needs.

Key Responsibilities

Provide technical support to end users via phone, email, and in person. Diagnose and resolve hardware, software, and network issues efficiently. Install, configure, and maintain computer systems, software, and peripherals. Collaborate with senior technicians to escalate and resolve complex issues. Document troubleshooting procedures and maintain knowledge base articles. Manage and track IT inventory and equipment assignments. Assist with IT projects, including system upgrades and rollouts. Educate end users on basic troubleshooting and IT best practices. Stay current on technology trends and recommend process improvements.

Qualifications

Experience with desktop operating systems including

Windows 10/11 Pro

,

macOS

, and

iOS

. Hands-on experience with

Microsoft 365

, including Teams and SharePoint. Working knowledge of

audio/visual equipment

setup and troubleshooting. Familiarity with

Windows Print Services

administration. Understanding of helpdesk ticketing systems and workflow management. Strong written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Excellent customer service and problem-solving abilities.

Valid driver's license and reliable transportation

required.

Compensation:

Hourly Rate:

$18.00

Additional Information

After submitting your application, you will receive a link to complete a

PI Survey

, which must be completed to be considered for this role.


At ActiveCo Technology Management, we value

diversity, integrity, teamwork, and continuous improvement

. Our core values include

Extreme Ownership, Passion, Teamwork, Continuous Improvement, Honesty and Integrity, Diligence, and Excellence

.


If you're passionate about IT support and enjoy helping others, we encourage you to apply today.


We're looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

How to Apply:

We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.

How to Apply for Internal Role:

Interested in another role at Greystone? Please review the following guidelines to successfully apply for an internal role. Before applying, kindly inform your leader of your intention to pursue the role. Craft and upload a concise cover letter, articulating your interest in the role at Greystone and highlighting what you've accomplished in your current position at Greystone. Add some of your flare into the cover letter! Skip the resume this time; we've got it covered. Once you hit submit, our People team will reach out. We're thrilled about the potential growth opportunity for you!


Afraid you're missing a technological requirement? Apply anyhow. We're probably okay with teaching you some stuff if you're as obsessive about customer service as we are.


Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.


We've redesigned the way technology services are provided - from the ground up. We don't start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don't need to problems they don't have.


If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It's as common sense as it is revolutionary.


Please note: Every application submitted through Workday is reviewed by a real person -- not an AI. We value your time and take each submission seriously.