Job Description

Job Summary

The Part Time Administrative Receptionist at BMW Durham serves as the first point of contact for customers and visitors at the dealership. This roles is responsible for managing the receptionist desk, answering and directing calls, handling customer inquiries, and supporting administrative tasks, including licencing, to ensure efficient daily operations.

Key Responsibilities

Duties include but are not limited to the following:

Greeting customers and visitors in a welcoming, professional and courteous manner Answer and route incoming phone calls to appropriate departments Ensure clients are directed to appropriate Department and Staff Members Respond to general inquiries about services offered, hours of operation, and directions Process incoming mail and outgoing mail and deliveries Inputting customer information into excel spreadsheet as required Maintain knowledge of basic dealership information to help all clients while visiting the Dealership Handling customer inquiries and complaints with integrity and poise Maintain the housekeeping of customer lounge Enter and update client information and traffic record counts into dealership database Handle basic clerical duties Assist with preparing and submitting vehicle title and registration documents Prepare temporary plates and registration documents as required Maintain a positive working relationship with team members and management in a team environment

Qualifications

High School Diploma or equivalent Administrative or Automotive related training is an asset Previous experience in a receptionist or licencing clerk role (preferably in the automotive industry) Familiarity with motor vehicle licencing and registration processes Proficient in Microsoft Office and dealership management software (CDK preferably) Ability to handle sensitive and confidential information professionally Must be able to work a variety of shifts totalling at minimum 20 hours, between Monday through to Friday 8:00 am - 9:00 pm and Saturdays 8 am - 6 pm
If you feel like this job is for you and you have what it takes to provide excellent customer service and make our guests feel truly welcomed, we want to hear from you! If you feel you are the right person, please send a copy of your most recent resume and cover letter. We thank all applicants but only those selected for an interview will be contacted. No phone calls.

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

Company events Dental care Extended health care Paid time off Vision care
Education:

Secondary School (preferred)
Experience:

Reception: 2 years (required) Car Dealership: 2 years (required) CDK: 1 year (required) Licencing: 1 year (required)
Work Location: In person