Job Description

: Customer Service Representative

Duties:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls, emails, and live chats from customers
- Assist customers with product information, order status, billing inquiries, and general account support
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to resolve customer issues and escalate complex cases when necessary
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements:
- High school diploma or equivalent required; college degree preferred
- Previous customer service experience in a fast-paced environment is highly desirable
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and navigating various software applications
- Ability to work independently as well as part of a team

We offer competitive pay, comprehensive benefits package including medical and dental. Join our team of dedicated professionals who are passionate about providing exceptional customer service.

To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Benefits:

Company events Dental care Disability insurance Extended health care On-site parking
Ability to commute/relocate:

Hamilton, ON L9C 2Y8: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Call center: 1 year (preferred) Customer service: 2 years (required) parts breakdown diagram: 1 year (required)
Work Location: In person