Job Description

We are currently seeking a highly capable and motivated individual to join our Turbo Machinery Division as a Parts and Service Coordinator. This pivotal role will contribute significantly to our division\'s rapid growth and will be primarily focused on serving major accounts located in Alberta and British Columbia.

As the Parts and Service Coordinator, you will assume a crucial responsibility of promptly addressing our customers\' daily needs. Your proactive approach in organizing and scheduling work for our field service technicians will ensure efficient operations. In addition, you will be responsible for placing orders with diverse suppliers, maintaining optimal stock levels of parts and consumables, and driving revenue growth in the parts and service segment.

To excel in this role, interested candidates must possess a strong technical aptitude that enables them to understand and address complex customer requirements. A positive team-focused attitude is essential to fostering a collaborative work environment, while demonstrating exceptional professionalism in delivering top-notch customer service and maintaining effective communication with stakeholders. Moreover, the ability to work independently, ensuring consistent delivery of high-quality detailed work, is paramount.

If you are a friendly and customer service-oriented individual who thrives on problem-solving and has an unwavering commitment to ensuring customer satisfaction, we invite you to explore this immensely rewarding career opportunity. Join us and become an integral part of our dynamic team.

To apply, please submit your application, including a comprehensive resume and cover letter, highlighting your relevant experience and outlining how you meet the desired qualifications outlined above. We look forward to speaking with candidates who are enthusiastic about this role and eager to make a meaningful impact in our organization.

Note: Only shortlisted candidates will be contacted.

Compensation:

• Remuneration package includes a competitive base salary + commission + performance bonus.
• Comprehensive benefits package for you and your family includes:

• Paid time off for vacation and sick days.
• Extended medical, dental, and vision coverage.
• Life and disability insurance.
• Employee assistance program.
• Educational assistance program for courses related to your employment.
• Company matching pension plan.
• $1,000 flex/wellness plan (can be used for gym memberships, fitness courses, and equipment).

Why Choose Wiseworth Canada:

Wiseworth Canada Industries Ltd., a prominent leader in the air compressor industry, takes great pride in being the largest sales and service provider in Western Canada. As a thriving master distributor for Ingersoll Rand compressed air products, parts, and services, we have established ourselves as the preferred supplier within our region. Our comprehensive coverage extends to Alberta, British Columbia, as well as the Northwest and Yukon Territories.

Ingersoll Rand, renowned globally for its unmatched quality and innovative compressed air products, has chosen to partner with us, further reinforcing our reputation as a trusted industry leader. This long-standing collaboration has solidified our position as the brand standard for compressed air solutions.

We are delighted to share our recent achievements. Wiseworth has been recognized as the Top Ingersoll Rand Distributor in North America, a testament to our exceptional performance and dedication to excellence. Additionally, we have been honored with the Consumer Choice Award for Business Excellence as the Top Air Compressor Service Provider for an impressive nine consecutive years. These accolades reflect our unwavering commitment to delivering outstanding service and setting the highest industry standards.

At Wiseworth, we foster a culture rooted in respect, integrity, and genuine teamwork. We attract the most talented individuals by providing a positive work environment that promotes enthusiasm, innovation, and accountability. We believe in nurturing an atmosphere where employees can thrive and contribute to our collective success. Join our team and be part of an organization that values its employees and is dedicated to pushing the boundaries of excellence in the air compressor industry.

As a Wiseworth Canada employee you will enjoy:

• Employment stability.
• Positive work-life balance.
• Opportunities for career growth and advancement.
• Competitive compensation package that is worthy of your experience.
• Ongoing training and development.
• Engaged leadership that is focused on continuous improvement.

• Company-wide commitment to workplace safety.

Daily activities will include:

• Communicating with customers via telephone, email, and face-to face.
• Selling and promoting parts and services.
• Building and maintaining strong customer relations.
• Asking basic troubleshooting questions to determine customer needs and to provide effective solutions.
• Collaborating with service and sales personnel to execute planned maintenance, emergency repairs, equipment overhauls, and effectively manage both short and long term projects.

• Resolving customer issues in a timely manner.
• Promptly responding to incoming customer inquiries.

• Making proactive phone calls to schedule service work.
• Making follow-up phones calls to customers and vendors.
• Creating repair estimates and proposals for customers and providing necessary follow-up.

• Processing transactions on a daily basis in a manner that reflects the company\xe2\x80\x99s commitment to excellence.
• Ordering parts and consumables from various vendor partners.
• Maintaining an adequate inventory of spare parts and consumables.
• Reviewing service work orders and time sheets for accuracy prior to billing.

• Utilizing computer software and business systems to schedule work and create service work orders.
• Coordinating the day-to-day work work of self and others.
• Coordinating service parts required for scheduled work.

• Coordinating the shipment of parts sold directly to customers.
• Providing periodic coverage for shipper receiver, receiving incoming shipments from trucks and couriers, and operating a forklift if necessary.
• Assisting with organization and cleanliness of small shop/warehouse area.

• We are looking for persistent, hard-working people, who are self-motivated to achieve sales results.

Qualifications:

• High school diploma mandatory. Post-secondary diploma, or certificate is preferred.
• Previous experience with parts sales, service coordination, service dispatching is preferred.

• Ability to develop and maintain harmonious relationships with a wide variety of people, and work as part of a cohesive team.

Attentive listening skills.

Professional communication and presentation skills (both verbal and written).

Strong technical writing skills, with experience preparing technical sales quotations/proposals.

Customer focus with the ability to articulate and define value for the customer.

Ability to prioritize and multi-task, in a fast paced, frequently changing, high-volume environment, while providing consistent high-quality work.

Excellent time-management and organizational skills.

Strong sense of duty and responsibility.

Comprehension of all technical information, equipment manuals, parts manuals, and maintenance schedules.

Tech savvy with proficiency with Microsoft Office computer applications including Excel, Word, Outlook, and associated business software.

Accuracy and attention to detail in handling frequent paperwork and documentation processes.

• Ability to work at a computer station while sitting at desk for extended periods of time on a daily basis.
• Understanding of basic accounting procedures.
• No criminal record.

• High level of integrity and ethical values.
• Valid Driver\xe2\x80\x99s License with no major traffic violations, suspensions, or DUI\xe2\x80\x99s in previous 5 years.

• Wiseworth Canada Industries Ltd. is an alcohol and drug free workplace.
• This position is based out of our office located in Airdrie, Alberta.

Wiseworth