Job Description

About Us

At Vermeer Canada, we've been dedicated to enhancing our customers' businesses since 2000, driven by our commitment to help build sustainable and responsible communities. We're a family-oriented company with a deep passion for the Vermeer brand and its products. We strive to create an inclusive environment that values diverse perspectives, allowing everyone to be their authentic selves. We offer industry-leading compensation, benefits, and opportunities for professional growth and development.

Our Business

As a full-service heavy equipment dealership with strategically located branches across Canada, Vermeer Canada is committed to helping our customers maximize their business opportunities, increase productivity, and minimize downtime.

Position Overview

We are seeking a knowledgeable and customer-focused Parts and Service Advisor to join our dynamic team in the heavy equipment industry. The ideal candidate will possess a strong understanding of heavy equipment parts and repair processes, ensuring that our customers receive the best service possible. As a Parts and Service Advisor, you will play a crucial role in assisting customers with their parts and service needs, providing exceptional service, and contributing to the overall success of our dealership.

What you will do

Facilitate a positive customer experience by handling all part inquiries in a prompt and courteous manner. Manage inventory levels, ensuring they are maintained in accordance with Company guidelines. Ensure parts facilities and displays are maintained in a clean and orderly fashion. Manage the parts purchase order process, ensuring proper documentation and follow-up on promised delivery dates. Utilize sales techniques to upsell additional products or services that may benefit the customer. Ensure all manuals and parts guides are up to date, acting as a liaison with the factory. Collaborate with mechanics and technicians to ensure timely availability of necessary parts for repairs. Manage the service process, including work orders, scheduling technicians and communicating with customers Obtain required parts from inventory and/or raise purchase requisition Assigns technician to perform diagnostic; advises customer as to issue, costs and expected completion Prepare estimates of recommended service repairs and present to the customer Stay updated on new products, promotions, and industry trends to better serve customers. Adhere to all company policies and procedures, including health and safety regulations, and conveys a professional presence at all times Operate a forklift or other equipment to load, unload, transport and store goods as necessary.

What we are looking for

Ambitious and goal-oriented, with interpersonal skills needed to meet sales objectives. Strong written and verbal communication skills, and a desire to deliver an exceptional customer experience. Proficient in Microsoft suite. Strong mechanical knowledge and understanding of repair processes. Proven customer service skills with the ability to communicate effectively with diverse clientele. Prior general sales experience, preferably in parts distribution. A background as a mechanic or in heavy equipment repair is beneficial Journeyman or apprentice parts technician is preferred.

Travel

Minimal travel is expected of this position.

Learn more about our team at vermeercanada.com.

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Dental care Employee assistance program Paid time off RRSP match Vision care
Schedule:

8 hour shift Monday to Friday On call Weekends as needed
Work Location: In person