Job Description

SALES ASSOCIATE

Department:

Retail

Reports to:

Store Manager

Supervisory Responsibility:

None

Position Overview

The Sales Associate is responsible to achieve personal sales goals and KPI's through exceptional customer service. Maintain visual standards and support store operations while following corporate policies and procedures.

Key Responsibilities

Sales

Actively participate in achieving sales targets and goals set by store management. Maintain up-to-date knowledge of current promotions and sales. Promote sales and special promotions to maximize revenue. Cross-sell and up-sell products to maximize sales opportunities. Process customer transactions accurately and efficiently using the point-of-sale (POS) system.

Customer Service Excellence

Greet and welcome customers with a friendly manner as they enter the store. Assist customers in locating products and provide detailed product information. Understand customer needs and recommend appropriate products or solutions by offering detailed product information. Handle customer inquiries professionally. Provide personalized shopping assistance to customers.

Store Presentation & Visual Standards

Ensure the sales floor is well-maintained, organized, and visually appealing. Monitor inventory levels and communicate needs to management. Maintain cleanliness and orderliness of the store. Assist in visual merchandising and the maintaining proper product displays to enhance the shopping experience.

Operational Support

Assist with receiving, unpacking, and tagging merchandise. Assist in maintaining stockroom organization standards. Support all inventory handling procedures, including consolidations, recalls, markdowns, shipment and receiving. Support all corporate visual directives and maintaining standards throughout the day. Participate in regular store meetings and training sessions. Follow all company policies and procedures, including those related to safety and security. Support loss prevention efforts by alerting suspicious activity of potential security issues to management.

Team Collaboration

Work collaboratively with team members to achieve store objectives. Aligned with common goals to help drive store's objectives.. Communicate effectively with colleagues and management to ensure smooth store operations. Review all communication tools to keep up-to-date on business performance and other key tasks to be completed as directed by the management team.

Position Requirements

Education:

High School or College Degree or commensurate retail experience.

Previous Experience

Previous retail or customer service experience (preferably in fashion apparel/footwear).

Required Skills

Strong interpersonal and communication skills

Ability to work in a fast-paced environment


Basic math skills for handling transactions

Attention to detail and organizational skills

Availability: Flexibility to work various shifts, including evenings, weekends, and holidays.

Key Competencies

Passion Customer Service Focus Accountability Leadership

Teamwork Adaptability Communication Continuous Learning

Physical Working Conditions

The physical environment of this position requires the employee to work mainly indoors Be able to stand, walk, bend, crouch, and reach for extended periods of time Climb ladders in order to reach merchandise on top shelves Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE:

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.




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