Job Description

THIS IS A TEMPORARY POSITION FOR APPROXIMATELY TWELVE (12) MONTHS Summary of Duties:
To receive and process parking infraction certificate payments, issue necessary refunds and prepare notices to send to defendants. Operate coin machines to sort, count, box and balance monies for bank deposit.
Determine non-compliance and correspond with property owners regarding appropriate Fire Route and
Accessible parking signs as authorized by parking by-laws. Respond to all complaints and inquiries with respect to parking infractions. Duties and Responsibilities
(These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements).

• To maintain the accounts receivable parking system by recording, balancing and processing daily deposit of parking infraction payments received. Receive, match and process individual payments on a monthly basis from the Ministry of Transportation with respect to payments forwarded by them from plate denial collection.
• Prepare and send notice of required action for violations (e.g. late or incomplete payments etc.) and maintain records of all correspondence.
• Confirm and issue refunds by preparing necessary documents, vouchers and correspondence.
• Under the Administrative Municipal Penalties System (APS), receive requests, set up screenings and act as a Screening Officer for the Municipality with the authority to confirm, reduce or cancel the penalty amount as per City policy.
• Assist with parking garage permits and statistical input as required.
• Respond to all inquiries with respect to parking enforcement. Provide information and assistance to defendants, Ontario Court staff, Police Department staff and other Municipal staff regarding parking violations, parking lots, special permits and applicable by-laws.
• Process parked vehicle complaints by preparing documentation and notifying By-law Enforcement to follow up when necessary. Forward applicable inquiries to appropriate departments (e.g. Zoning, Property Standards, Fire or Legal).
• Process information from By-law Enforcement Officers regarding improper Fire Route and Accessible parking signs. Search ownership and prepare and send requests for compliance documentation to violators. Distribute appropriate copies and maintain correspondence records. Perform regular follow- up to ensure compliance with City policy and by-laws.
• Perform daily mechanical sorting, counting and boxing for bank deposit. Assist in the maintenance of the coin sorting and counting equipment. Balance and report funds collected and submit for bank deposit and statistical purposes. Ensure appropriate stock of supplies (e.g. wrappers, boxes and sundry supplies).
• Perform other similar and related duties as required.

Position Requirements:

• Grade 12 diploma.
• Accounting background with proficiency in mathematics and proven cash experience.
• One year experience related to customer service and cash handling.
• Demonstrated knowledge of parking and the Administrative Monetary Penalties System (AMPS) by- laws.
• Exceptional customer service and communication skills.
• Ability to work under conditions of strict confidentiality and meet deadlines.
• Proficient computer skills and working knowledge of Microsoft Office Suite software and applicable parking systems software (e.g. Ticket Tracer, Vailtech Billing applications, Handheld Parking system, Interact etc.).
• Ability to meet the physical requirements of the job.
• A demonstrated commitment to enhancing a safety culture.
• Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
• Valid Ontario Driver\xe2\x80\x99s licence, Class \xe2\x80\x9cG\xe2\x80\x9d, with a clean driving record.

CUPE 157 Pay Group 4 \xe2\x80\x93 Minimum $40,668 annually; Maximum $46,609 annually *2021 rates (2022 & 2023 adjustments TBD)
Expected Work Location: City Hall (eligible for part-time remote work) Hours of Work: Currently Monday \xe2\x80\x93 Friday; 8:30 AM \xe2\x80\x93 4:30 PM Applications will be accepted online at www.stcatharines.ca/jobs. Applications received any other way will not be accepted. The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario
Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process. Job Types: Full-time, Fixed term contract
Contract length: 12 months Salary: $40,668.00-$46,609.00 per year Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: One location