Job Description

Paraprofessional Client Service, US/Cross Border Tax
Dartmouth, Nova Scotia, Canada

Are you a one-of-a-kind client service professional who wants to live your values and ambitions creating an exceptional experience as part of the most engaged team? Do you want to be:

• empowered to thrive?
• engaged for team success?
• someone\xe2\x80\x99s favourite connection?
• someone who influences tomorrow?
• part of something meaningful?
• part of something more?

At Baker Tilly Nova Scotia (BTNS), a 28-Partner entrepreneurial, local, independent member firm of Baker Tilly Canada, you will collaborate with a team of 140 dynamic, interesting professionals who pride themselves on exceptional service and commitment to success along with our 40 member-firm offices across the country providing value-added accounting, tax, and advisory services to a wide range of clients from individuals to not-for-profits to large private companies. We are thrilled to work directly alongside Harbinger Law, providing an even more innovative offering. Affiliated with Baker Tilly International, a global network of 148 territories with 39,000 people working in more than 706 offices, you can collaborate with a talented group of high-performing colleagues across the world. Baker Tilly International was honoured to receive the \xe2\x80\x9cNetwork of the Year\xe2\x80\x9d Award at the prestigious International Accounting Forum & Awards 2023!

Our team has an opportunity for a Paraprofessional (Client Service) to join our robust and renowned 16-person US/Cross Border Tax team within our 28-person Tax team and grow along with BTNS! We will support you to do what you do best every day by offering you:

• Competitive total rewards package, including salary and incentive program
• Robust cost-shared benefits plan (health, dental, life, dependent life, AD&D, STD, LTD, etc.)
• Fantastic perks:

• RRSP matching
• Generous paid time off package (study leave, vacation, personal, sick, firm holidays, etc.)
• $500 wellness allowance
• Complimentary on-site gym
• Free, plentiful parking
• Dress for your day, including casual
• Client and employee referral bonuses
• Growth-focused coaching, mentoring, feedback, and growth plan reviews
• Learning and professional development opportunities, including paid professional dues
• Work-life integration (professional flexibility, working remotely opportunities, compressed work weeks, EFAP)
• Fun at work year-round with a TON of firm-sponsored social events, yoga, lunch and learns, registered massage therapy sessions, monthly espresso happy hour, free snacks and meals, teambuilding events, therapy dog visit, off-site Staff Day, etc.

Your primary responsibilities will include:

• Owning practice deadline lists using effective project management skills, including reporting to leaders in advance of deadlines, discussing preparer capacity with the team weekly, following up to ensure all deadlines are met, and monitoring Work In Progress and time keeping/billing for timeliness and accuracy.
• Setting the practice up for success through strong practice management support with project set up, day-to-day solution creation, annual cyclical projects like internal template development, and advising on technology utilization or acquisition to better manage the practice, etc.
• Supporting clients directly with information requests or non-technical questions, FTC T1 verifications, following up on signed pages, or sharing communication.
• Coordinating and/or communicating with external professional networks regarding non-resident matters.
• Supporting our Co-op Student program, including assistance with recruiting, interviewing, communicating with university liaisons, playing a mentor role for Co-ops, drafting performance reviews, etc.
• Engaging hands-on in client set up and assembly of client files working as team alongside the practice administrator during peak client service season.

A successful candidate will have:

• Bachelor\xe2\x80\x99s degree or directly applicable experience is required
• 4+ years\xe2\x80\x99 experience in an administrative role in an accounting, financial services, or legal firm is required
• Familiarity with Canadian and/or US taxes considered an asset
• Direct experience with formal document requirements, strict deadlines, and high volume is required
• Strong attention to detail, time management, and organizational skills
• Outstanding research, analytical, problem solving, and communication (verbal and written) skills
• Self-motivated with an ability to work independently and as part of a high performing team
• Exceptional client service experience, preferably in a professional services environment
• Excellent relationship builder whose communication skills shine in interactions with clients and colleagues
• Technological strength with MS Office 365, Tax and Accounting software, time & billing systems, online portals, etc.
• Willingness and commitment to learning and growth in a fast-paced environment

If you are ready to Be True to yourself while you create great relationships, great conversations, and great futures, we welcome your application to be part of something more. Join our diverse team that delivers high service and performance through deep connection, empathy, and creativity. Now, for the future.

Application Information:

Are you ready to live your values and ambitions as part of the most engaged team in NS? by sharing your cover letter and resume.

We are actively seeking to add team members from communities with lived experiences of marginalization and underrepresentation. We respect and value everyone for their unique perspective and the difference that they bring as we create a culture of trust and belonging. If you identify as Black, Indigenous, a Person of Colour, 2SLGBTQIA+, Disabled/Person with a Disability, or another marginalized group, we strongly encourage you to apply, even if you wonder whether you fully meet the qualifications in the posting. If accommodation at any stage of the application process would assist you, please connect with our People & Culture team at and we are happy to help.

Baker Tilly