Job Description

One of Canada\'s oldest and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. We also provide tax dispute resolution, through our team of ex-CRA advisors. Established in 1979, Farber has over 250 employees in over 94 offices across Ontario, BC, Alberta, Manitoba, Saskatchewan, and Nova Scotia, having helped over 100,000 Canadians get out of debt and solve their tax disputes.

And now we\xe2\x80\x99re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

Position Summary (Temporary)

At Farber, our clients are our number one priority and as a client contact agent, you will have the opportunity to make a difference. In this role, you will reach out to our potential clients, determine if they fit our service offerings and transfer them over to our client service team. As the ideal candidate, you will have strong skills in client services and diligence in capturing details of the call and creating tasks for following up.

Our contact center business hours are from Monday to Friday, 8:30am \xe2\x80\x93 9:00pm EST. You must be flexible with working rotational shifts.

Primary working hours:

Role 1: Monday, Wednesday, Friday 9:00am \xe2\x80\x93 5:30pm EST, Tuesday, and Thursdays 12pm-8:30pm EST

Role 2: Monday, Wednesday, Friday 12pm-8:30pm EST, Tuesday, and Thursday 9-5:30pm EST

This role has the flexibility to work from home. Must have high-speed internet that meets the requirements of the firm.

Major Responsibilities

• Communicate via phone, email, and SMS to potential clients
• Manage multiple systems and applications
• Pipeline management to follow up with potential clients
• Efficiently direct current clients\xe2\x80\x99 inquiries to the appropriate department
• Document each point of contact in our information systems
• Perform administration tasks as assigned (this could include data entry, outbound calls to remind clients of their upcoming appointments, rescheduling appointments, etc.)
• Learn about our specialized industry
• Other duties as assigned

Education & Experience

• College diploma
• 3 years of prior customer service experience
• Call center experience is an asset

Knowledge, Skills and Ability

• Excellent verbal and written communication skills; excellent spelling and grammar skills
• Excellent listening skills
• Detail oriented, organized, and effective time management skills
• Ability to multitask and successfully operate in a fast paced and team environment
• Committed and a team player
• Highly motivated with a desire to be successful
• Experience with MS Office (Outlook, Excel, Word) and able to learn new software and applications quickly

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Farber Financial and its entities will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Farber