Job Description

Are you an enthusiastic and driven customer service professional? Do you have experience with data entry and administrative tasks? Are you looking for an opportunity to develop your skills in a leading and recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Customer Service Support Representative to support our client, a leading Canadian Telecommunications and Media company. In this role you will work full time hours on a 5 month assignment, working in support of their Calgary AB office (onsite). ...

Advantages

• Gain experience working for a leading Canadian organization
• Work full time hours on a 5 month assignment
• Earn a competitive pay rate within the industry
• Calgary, AB location (onsite)
• Work Schedule: Monday to Friday between 8:30am - 4:30pm (over time as required)

Responsibilities
The successful candidate will be responsible for the following duties:

• Customer care - maintenance and enhancement of client relations, updating and maintaining client profiles
• Order fulfillment - processing new activations, upgrades, migrations, number changes, serial number changes, service requisitions, arranging for shipping and delivery, etc
• Support Medium and/or Enterprise Corporate Account Managers - work closely with the sales team to develop and build relationships with clientele as well as increasing client loyalty and satisfaction

Qualifications
Critical qualifications/competencies:

• High School Diploma
• Bilingual, English and French, an asset
• Minimum of 2 years of customer service/clerical experience
• Sound knowledge of Microsoft Outlook, Excel, PowerPoint, Word and web navigation
• Able to communicate simply and efficiently; able to adapt to different customers
• Good analytical skills in terms of recognizing problems and making decisions
• Enjoys working as part of a team in a dynamic environment
• Knowledge of SAP and NM1/SingleView an asset
• Bilingualism is an asset (English and French)

Summary
Interested in the Customer Service Support Representative position in Calgary AB? Apply online today!!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

Are you an enthusiastic and driven customer service professional? Do you have experience with data entry and administrative tasks? Are you looking for an opportunity to develop your skills in a leading and recognized organization? If so, we have an excellent opportunity for you! We are currently looking for a Customer Service Support Representative to support our client, a leading Canadian Telecommunications and Media company. In this role you will work full time hours on a 5 month assignment, working in support of their Calgary AB office (onsite).

Advantages

• Gain experience working for a leading Canadian organization
• Work full time hours on a 5 month assignment
• Earn a competitive pay rate within the industry
• Calgary, AB location (onsite)
• Work Schedule: Monday to Friday between 8:30am - 4:30pm (over time as required)

Responsibilities
The successful candidate will be responsible for the following duties:

• Customer care - maintenance and enhancement of client relations, updating and maintaining client profiles
• Order fulfillment - processing new activations, upgrades, migrations, number changes, serial number changes, service requisitions, arranging for shipping and delivery, etc ...

• Support Medium and/or Enterprise Corporate Account Managers - work closely with the sales team to develop and build relationships with clientele as well as increasing client loyalty and satisfaction

Qualifications
Critical qualifications/competencies:

• High School Diploma
• Bilingual, English and French, an asset
• Minimum of 2 years of customer service/clerical experience
• Sound knowledge of Microsoft Outlook, Excel, PowerPoint, Word and web navigation
• Able to communicate simply and efficiently; able to adapt to different customers
• Good analytical skills in terms of recognizing problems and making decisions
• Enjoys working as part of a team in a dynamic environment
• Knowledge of SAP and NM1/SingleView an asset
• Bilingualism is an asset (English and French)

Summary
Interested in the Customer Service Support Representative position in Calgary AB? Apply online today!!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

the application process.

Learn what's next in the application process and find out how we help you land the right job.

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the application process.

Learn what's next in the application process and find out how we help you land the right job.

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we'll give you a call.

A consultant will call you at a suitable time to discuss your application and career aspirations.

3 of 7

getting you registered.

If you've never worked with us before, we collect some basic information and confirm your eligibility to work in Canada.

4 of 7

reference and background check.

Next, we need to verify a few things! We'll contact your references and perform a background check to ensure you're right for the job.

5 of 7

the perfect job for you.

Our team will arrange an interview for the role you've applied for, or suggest an alternative, if they believe there's an opportunity that's a better fit.

6 of 7

the interview.

We ensure you're fully prepared for your interview and know what to expect. We know you'll ace it!

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start your new job.

Congratulations, you're ready to begin your new job! We ensure you're fully prepared for your first day.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, [logo] , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020