Customer Service Support Representative
Mississauga, ON, Canada
Job Description
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Gus* Design Group Inc. is seeking a full time Customer Service Support Representative for their Mississauga office. The Customer Service Support Representative works closely with the sales, customer service, accounting, design and marketing teams at Gus* Design Group helping out with a variety of tasks and projects that ultimately help to support the company\xe2\x80\x99s sales goals. Role and Responsibilities:
- Process all incoming orders and issues order confirmations to customers within 24hrs of receipt.
- Answers incoming phone calls/emails regarding order status, tracking, etc.
- Coordinate order shipping with customers.
- Partner with AR to ensure orders are invoiced quickly and without issue.
- Monitor back order status and communicate changes to the customer.
- Enter new customers into CRM and maintain accurate customer files.
- Work with the swatch department to coordinate the mailing of all swatch requests and sales support materials.
- Other duties as assigned.
- 2+ years related customer service experience.
- The candidate should possess superior organizational skills.
- Strong proficiency with the Microsoft Office Suite including Word, Excel and Outlook.
- Strong telephone skills and email etiquette.
- Shows enthusiasm and grace when assisting customers.
- Exposure to or recent experience with the furniture industry is a strong plus but not required.
- Experience with ERP software (Netsuite) is desired.
- Focused with a demonstrated ability to manage multiple high priority tasks simultaneously in a very dynamic and fast-paced environment.
- Naturally confident with great communication skills and the capability to support multiple team members at the same time.
- Amazing time management skills.
- A sense of humour.
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Monday to Friday
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
- Secondary School (preferred)
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Job Detail
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Job IdJD2137877
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, Canada
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EducationNot mentioned