Job Description

Founded in 2000, Clearly is on a mission is to eliminate poor vision in the world by 2050 - the world\xe2\x80\x99s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online and has now grown to be a recognized global leader in the design, manufacturing, and distribution of glasses, sunglasses, and contact lenses. We are proud of our dynamic team members who work every day to fulfill our mission, and we celebrate their diverse backgrounds, skills, and perspectives that allow Clearly to be a Great Place to Work\xe2\x84\xa2.

We are very lucky to offer several incredible opportunities to join our team, and we are currently recruiting for a mission driven Outbound Fulfillment Team Leader to join our Operations Team!

What does one (perfect) workday look like?

As a Team Leader you are responsible for the day-to-day function of the logistics department by providing directions, instructions, guidance, and leadership to the team to achieve our KPIs and service promise. You are accountable for assigned daily/weekly/monthly KPIs and team performances. You will work closely with the Outbound Supervisor and training team to ensure that processes are followed correctly.

• Managing the floor and assigning daily task to achieve daily goals
• Communicate information from management to the outbound team and vice versa
• Monitoring of all orders and ensuring everything are shipped per our service promise
• Continued focus on improving employee engagement and motivation, including Tiny- Pulse scores & feedback
• Recognize and reinforce individual and team accomplishments
• Responsible identifying process improvements
• Responsible for giving feedback to supervisor in conducting yearly individual review
• Regular engagement with other teams such as inbound, trainers, inventory, transportation & customer service, among others.
• Assist trainers in ensuring staff is skilled and aware of day-to-day procedures
• Assist in hiring, identifying, and development of team members
• Assist in managing controllable costs, especially labour in relation to output
• Oversee facility upkeep and any required safety maintenance
• Assist in conduct confidential and sensitive conversation
• Completion of other tasks or projects as needed

Why we want you?

• Because our mission to eliminate poor vision is now your mission too
• Strong problem-solving skills, ability to multi-task and have a sense of urgency
• Intermediate knowledge and skills of Computers and Microsoft Office
• Able to adapt to the changing nature of the department and of the business
• Organizational skills, ability to plan, prioritize, and delegate
• Strong interpersonal skills
• Strong leadership skills with the ability to coach and mentor team partners
• Possess a positive and professional attitude
• Lead with integrity and honesty in a way that promotes our culture, values, and mission.

What is in it for you?

• You will be part of a purpose driven team that is making a difference \xe2\x80\x93 improving lives by improving sight
• Clearly will help you save for your future with 100% matching through our Employee Shareholding and Retirement Savings plans
• Opportunities to volunteer and support Clearly\xe2\x80\x99s philanthropic initiatives
• A total rewards package that includes extended medical benefits, dental benefits, vision care, and an annual flex spending account
• Opportunities for personal and career development, and an annual education allowance
• 50% employee discounts on clearly.ca for you, your friends, and your family
• A company that celebrates its wins and recognizes its highly valued team members

Clearly is an equal opportunity employer and we welcome all applicants regardless of race, gender, sexual orientation, gender identity, political beliefs, family or marital status, religion, physical disability, mental disability, or age. We are committed to creating a diverse and inclusive workplace and we value the different perspectives, opinions, and backgrounds you can bring.

Thank you for your interest in joining team Clearly! Applying for this position will allow you to be part of something incredible. To succeed on our team, you must have an entrepreneurial mindset that embraces challenges, and understands the potential of the internet as an innovative tool to buy eyewear. While we thank all candidates that expressed interest in this position, only qualified individuals will be contacted by our Talent Acquisition team.

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