Job Description

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Youth Leagues Evaluator is responsible for ensuring that all aspects of timekeeping, reporting, and liaising with the facilitator during games held as part of the Ottawa Senators Spring and Summer Youth League are executed properly at the Bell Sensplex (Ottawa West) and/or Richcraft Sensplex (Ottawa East). The Evaluator will communicate efficiently between registration desk staff and on-ice facilitators, while ensuring the safety and enjoyment of all participants.

Essential Raving Fans Responsibilities and Accountabilities

• Seeks ways to enhance the fan experience in unexpected ways.
• Empowered to say YES, creating raving fans of Senators Sports & Entertainment.
• Knows and lives SSE\xe2\x80\x99s mission every day through service, teamwork, continuous improvement, change, and fun.
• Obsessed with client satisfaction, asking, \xe2\x80\x9cHow can I exceed your expectations today?\xe2\x80\x9d
• Maintains consistency in attitude and behaviour, exceeding expectations.
• Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan.
• Approaches all tasks with a \xe2\x80\x9ccan-do\xe2\x80\x9d attitude, understanding that there is no other kind of attitude.
• Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
• Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
• Presents a cheerful, positive manner.
• Takes ownership and sees the client\xe2\x80\x99s need through from beginning to end.
• Exercises appropriate judgment in handling client situations.
• Responds in a positive manner with alternative solutions when a client\xe2\x80\x99s initial request is not possible.
• Shows initiative and takes action with an appropriate level of independence.

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (\xe2\x80\x9cOHSA\xe2\x80\x9d) are adhered to, specifically:

• Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
• Using or wearing protective equipment, devises or clothing when required
• Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
• Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

Training:

Responsible for completing on-line training modules as required, including, but not limited to:

• Accessibility for Ontarians with Disability
• Ontario Worker Health & Safety Awareness
• Workplace Hazardous Materials Information System
• Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).

Requirements

• Able to work flexible hours (evenings, nights, weekends, holidays)
• Familiar with the rules of hockey (experience as a player, coach, timekeeper or referee in organized minor hockey as asset)
• Previous customer service experience
• Experience working with children is an asset
• Excellent communication skills (oral)
• Able to work under pressure
• Strong work ethic and attentiveness
• Bilingualism (French & English) is an asset
• Team player
• Responsible and dependable

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

Senators Sports & Entertainment