Job Description

The core objective of the Order Fulfillment Specialist, is to support the Customer Care Manager/Supervisor to maintain the goals and objectives of the department. Along with processing and responding to customer orders, the Order Fulfillment Specialist will track shipments and handle product information requests.

- Order Processing Activities: Process customer orders received via email, Fax, phone or EDI ensuring sales order completion on SAP S4/Hana. This includes troubleshooting - Customer Activities: Provides frontline support for customers for critical issues, consignment issues and value-added services; Analyses customer requirements and supports others to achieve anticipated results; Models strong inter-personal skills in communicating with the customer.
- Develop/update Knowledge Sharing Documents, standard operating procedures and other reports as assigned pertaining to the Customer Care Department. Develop and report presentations utilizing Excel / Access / Power Point that accurately depict trending data by function/process. This role also requires the individual to recommend solutions for improvement in areas like S4 (Sales Order Fulfilment) and Service Cloud and requires the ability to clearly communicate both written and verbally.
- Perform root cause analysis on problem areas and define opportunities for improvement.
- Identify ongoing opportunities and approaches for automating functional business processes. Work with users to recommend improvement programs and enhancements to processes.
- Demonstrates adept use of Microsoft Office, SAP S4/Hana, Service Cloud and other systems utilized in the Customer Care Department
- Industry Knowledge: Delivers continuous tools and education to team members to ensure up to date industry, product knowledge; has a broad understanding of industry trends and their impact on local/regional sales activities.
- Business Management: Supports the supply chain management activities; preparing reports, summaries, analysis and documentation on team management; Monitors service indicators; key contacts, reports and company policies; Recommends process/procedural improvements; Provides monthly reports on activities.
- Sarbanes Oxley: Audit 404: Check quarterly the process in respect with the procedure; Implement correctives actions; Archive necessary documents.
- Customer Activities: Provides frontline support for customers for critical issues, consignment issues and value added services; Analyses customer requirements and supports others to achieve anticipated results; Coaches others to understand customer problem solving activities; Models strong inter-personal skills in communicating with the customer;
- Strong analytical skills, Visual modeling skills, documenting models of the processes, Problem solving, critical thinking and strong communication skills
- Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.
- Quality: Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of the company.
- Strong analytical skills, Visual modeling skills, documenting models of the processes, Problem solving, critical thinking and strong communication skills
- Execute plans and contribute to Lean processes. Communicate to peers and senior management as needed.

Robert Half is the world\'s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Robert Half

Robert Half est la premi\xc3\xa8re et la plus grande firme de solutions de gestion des talents sp\xc3\xa9cialis\xc3\xa9es au monde, qui met en relation des chercheurs d\'emploi hautement qualifi\xc3\xa9s avec des opportunit\xc3\xa9s au sein de grandes entreprises. Nous offrons...

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