Job Description

Calkins & Burke Ltd. is a leader in providing food products to major retail and food service distributors throughout the world. We pride ourselves on our strong work ethic and our positive work environment. Calkins & Burke Ltd. is hiring for a full-time position as an Order Desk Representative in our Import Foods department.

Duties Include:

Responsible for order desk and customer related inquiries for sales to Canadian retail and foodservice customers. Reviewing and processing customer purchase orders for pricing and delivery dates Communicating with customers, warehouse representatives, truckers, internal sales team and accounts receivable about the order status Creating delivery orders and sending them to warehouses for processing Invoicing shipped orders to customers - matching bill of ladings to shipping documents, correcting discrepancies Ensuring bills are sent to accounts payable and proper documentation is provided Approving and processing of short payments from customers Filing orders and invoices once completed Providing general administrative support to the department as needed

Qualifications:

Able to handle customer issues in a timely, professional and courteous manner. Strong attention to details and deadlines, be able to multi-task and use common sense Able to work well independently with minimal supervision as well as within a team environment Effective communication and customer service skills in both verbal and written - be able to build strong relationships with customers, service providers and co-workers. Be proactive - takes initiative to perform tasks and ask questions when necessary Able to work well under pressure and able to adapt to changing priorities Takes pride in closure of orders and small projects Order desk experience in food industry would be an asset Post-secondary education with certificate in logistics or customer service would be beneficial Computer proficiency in Microsoft Office (Word, Excel, Outlook, Microsoft Dynamics NAV or Dynamics 365 Business Central)
If you feel you would be a great candidate for this position, please send your resume and cover letter explaining what good customer service means to you and quote
REF #: 2601-ODIMPORT in the subject line.

Submission deadline:

12:00pm, Friday, January 23, 2026

Potential applicants will be contacted via e-mail to set up interviews. For all others, we thank you in advance for applying.

Job Types: Full-time, Permanent

Pay: $46,000.00-$54,000.00 per year

Work Location: In person