Job Description

Royal Stamp & Sign Co. is currently seeking an experienced and customer-focused inside sales representative to join our dynamic team. This is a great opportunity for a driven individual who thrives in a fast-paced, detail-oriented environment and enjoys providing outstanding service to a loyal and growing customer base.

Key Responsibilities:

Inside Sales & Customer Support:

Serve as a key point of contact for customers, handling incoming inquiries by phone, email, fax, and in person. Provide product recommendations and expert advice tailored to each customer's needs.

Estimating and Order Processing:

Accurately prepare quotes, enter orders into our system, and generate invoices. Ensure that all orders are processed efficiently and meet client expectations for quality and timelines.

Cross-Selling & Upselling:

Identify opportunities to recommend complementary products or upgrades that add value for the customer and support company growth.

Customer Relationship Management:

Build strong, long-term relationships with new and repeat clients through consistent, proactive communication and reliable follow-through.

Team Collaboration:

Work closely with sales, production, and shipping teams to ensure seamless order fulfillment and excellent customer experiences from start to finish.

Qualifications:

Sales & Service Experience:

Minimum 5 years in an inside sales or order desk role. Proven ability to manage a sales cycle from inquiry to completion.

Communication Skills:

Clear, professional verbal and written communication skills are essential. You must be comfortable interacting with a wide variety of customers and colleagues.

Attention to Detail:

Strong accuracy and organizational skills, with the ability to manage multiple orders, deadlines, and priorities without sacrificing quality.

Initiative & Professionalism:

A mature, self-motivated approach to work. Willing to take ownership of tasks, solve problems proactively, and contribute to a positive team environment.

Industry Knowledge:

Previous experience in custom products, especially in the signage, printing, or manufacturing industry is a definite asset.

Why Work With Us?

We believe that an engaged and motivated team is the key to our long-term success, for our employees and our customers. In addition to a positive and collaborative work environment, we offer:

A comprehensive benefits package A centrally located office with free parking and convenient transit access Monday to Friday hours, 8:00 a.m. to 4:30 p.m. Access to our onsite gym Frequent catered lunches Celebrations for major team and individual accomplishments
If you are an experienced sales professional who enjoys working closely with customers and takes pride in delivering high-quality service, we encourage you to apply.

Please submit your resume and references for consideration.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site gym On-site parking Store discount Vision care
Education:

Secondary School (required)
Experience:

Inside sales: 5 years (required)
Language:

English (required)
Work Location: In person