Job Description

POSITION SUMMARY

As an Order Desk Administrator, you will play a crucial role in managing the order and delivery processes for Sea Change Brewing Company and Shiddy's Distilling. This position involves handling incoming orders, organizing deliveries, maintaining inventory systems, and supporting administrative tasks. You will report directly to the Sales Director and Administrator and contribute to the efficiency and success of our

businesses.

RESPONSIBILITIES

1. Order Management

? Handle all incoming orders for Sea Change Brewing Company and Shiddy's Distilling.

Respond to emails in a timely manner, ensuring clear and professional communication

with customers.

? Organize and schedule deliveries for drivers, ensuring timely and accurate delivery of

products.

? Update and manage the live inventory system, adding and removing items as needed.

2. Coordination of Deliveries

? Coordinate orders and deliveries to Shiddy's Rumpus Room, Sea Change OG Taproom,

and Sea Change BMNT Taproom.

? Work closely with the delivery team to ensure efficient and accurate delivery schedules.

3. Administrative Support

? Assist the Administrator and Controller with daily tasks, including bookkeeping

duties, phone calls, and emails.

? Handle and oversee all invoicing to customers for orders and assist sales representatives

with invoicing and order management.

? Assist with cashouts from markets and taprooms

4. Customer Service

? Ensure excellent customer service by interacting with clients and addressing any issues

or concerns promptly.

? Maintain professional and courteous communication with customers, suppliers, and

internal teams.

REQUIREMENTS

? Proven experience in an administrative or order management role, preferably within the

? hospitality or brewing industry.

Strong organizational and multitasking abilities.

? Excellent communication and interpersonal skills.

Proficiency in inventory management and financial management software.

Attention to detail and a high level of accuracy.

? Ability to work independently and as part of a team.

Flexibility to adapt to changing priorities and work environments.

KEY DUTIES

? Oversee daily operations related to orders and deliveries for the brewery and distillery.

? Ensure employees follow procedures and maintain organizational standards.

? Coordinate and supervise administrative tasks, providing training and support as needed.

? Manage inventory, including office supplies and equipment, to prevent shortages and minimize

waste.

? Train new employees on company policies, procedures, and service standards.

? Monitor sales and revenue, making adjustments as needed to meet targets.

? Attend weekly management meetings when required and contribute in a positive and efficient

manner.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Expected hours: 44 per week

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care Store discount
Experience:

dispatch or logistics: 2 years (preferred)
Location:

Edmonton, AB T6E 1N5 (required)
Work Location: In person