Job Description

Overview:

Red House Vision Centre is a well-established and reputable eye care provider in Oshawa, Ontario, providing the community with optometry, ophthalmology, and optical services. We love working with all members of the community - from kids to seniors, and everyone in between - and we always take the time to ensure that our patients and customers receive only the highest level of service and products.

We are a small (but mighty) team who believe in working together to provide exceptional patient experience. Working with us is being part of a family, and we're looking for a hard-working and highly motivated Optical Sales & Administrative Assistant to join us on a part-time basis (3-4 days per week).

You should be capable and confident in your sales, administration, and customer service abilities. You enjoy working in a team-oriented environment and eager to learn more. We're looking for individuals who are passionate about eye care in Ontario and who are looking to build a long-term career with us through professional development.

Some of your duties will include:

Support the overall sales process and customer experience for the optical business and assist in the development of new processes/services to maintain high level of customer service. Actively work towards meeting sales objectives and goals. Perform OCT and pre-testing for Optometrist and Ophthalmology appointments Advise patients with frame, lens & sunglass selection, and offer the best advice based on customer requests and lifestyle. Perform measurements and adjustments as needed under the guidance of the optician or optometrist. Continuously remain up-to-date on new products and trends in the optical sector by participating in online and in person training sessions as needed. General administrative duties as required, such as scheduling, billing, patient recalls, patient processing, referrals, frame and lens ordering Support duties related to maintaining accurate inventory, including entering new stock, packaging lab shipments, and book-keeping Maintain information related to customer/client/patient records, eye prescriptions, eyeglass orders, invoices, returns, payments. Take payments from customers and complete sales as required. Direct bill through various insurance platforms Manages and respond to customer complaints and warranty requests

Qualifications

3+ years of experience in an optical or medical environment is highly preferred. CCOA certification is an asset 3+ years of experience in a retail/sales environment providing exceptional customer service A professional, honest, and fun-loving attitude with a strong passion for delivering high quality service Excellent verbal and written communication skills is a must; Must be fluent in English Strong multi-tasking, time management, and organizational skills Experience scheduling, reporting, ordering, inventory management, and other administrative duties Ability to stay calm when presented with challenging customers Highly detail-oriented and able to learn and use new technologies Interest in eyewear trends and a good eye for fashion Experience in insurance billing is considered an asset
Job Types: Full-time, Part-time

Pay: $19.00-$23.00 per hour

Benefits:

Company events Flexible schedule Vision care
Ability to commute/relocate:

Oshawa, ON L1J 2J9: reliably commute or plan to relocate before starting work (preferred)
Experience:

Optical: 2 years (preferred) Retail sales: 2 years (preferred) Medical office: 2 years (preferred)
Licence/Certification:

Canadian Certified Optometric Assistant certification (preferred)
Work Location: In person