Job Description

The Canadian Air Transport Security Authority (CATSA) has 1 indeterminate exciting opportunity within the Operations branch at the CATSA Headquarters.


This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA's unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport.


We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.


If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The Operator, Security Operations Centre (SOC) is responsible to receive, record and report all critical security incidents and information cases at CATSA designated airports and to disseminate such information to CATSA Management and key stakeholders. The Operator, Security Operations Centre (SOC) Operator, SOCperforms all other duties and responsibilities related to the position as required.

What you need to succeed

To qualify for the position, you must have:

Successful completion of a high school or college diploma. A minimum of one (1) to two (2) years experience working in a client service role in an operational environment or communications centre utilizing a central repository service, or as a dispatcher. Experience responding to emergency calls/situations. Skilled in Microsoft Office Suite and comfortable with computers overall and various applications.

This position is best suited to individuals with the following skills and abilities:

Very high attention to detail and sense of urgency. Ability to listen attentively and capture critical details of communication. Ability to communicate information concisely and precisely; excellent reporting skills. Ability to work calmly under pressure. Strong teamwork orientation. Ability to multi-task and manage priorities efficiently. Ability to liaise with and engage others. Dependable and thorough. Strong client service orientation. Discretion and tact. Ease with technology.

Valuable skills include:

Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA. Familiarity with Microsoft Office and comfortable using technology such as CCTV. Knowledge of the aviation industry. Experience drafting reports. Experience working in an airport environment. Knowledge of the law or security field.

Specific work requirements

Ability to work overtime as required; Ability to travel as required Language Profile: BBCC; Ability to obtain and maintain a Secret security clearance; and Be a Canadian citizen or permanent resident.

How to apply:

If you feel you are the ideal candidate for this position, please submit your application before S

eptember 17, 2025 by 11:59pm EST.

Additional information:

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications; While we appreciate all the candidates' interest, only those being considered in the process will be contacted; CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications;

CATSA is dedicated to an inclusive selection process and work environment. If you require an accommodation, please advise the Human Resources representative when you are invited to meet with us regarding this employment opportunity.

Our commitment to Diversity, Equity and Inclusion

As an employer committed to a fostering a diverse and inclusive workforce that reflects the public we serve, we encourage candidates in designated groups - women, visible minorities, Aboriginal persons and persons with disabilities - to apply and self-declare by answering the questions on the online application form.


CATSA is committed to fostering an inclusive recruitment process and work environment. Accommodations are available at every stage of the hiring process and may include pre-interview information, modified interview formats, accessible settings, adaptive technologies, additional time, and more. These measures are designed to remove barriers and ensure a fair assessment, allowing candidates to fully demonstrate their skills and qualifications.


Candidates who require accommodations that prevent them from applying online should communicate via HumanResources-RessourcesHumaines@catsa.gc.ca or 1-833-339-1021 (TTY) prior to the closing date.



Taleo ID:

2382

Language Requirements:

Bilingual Imperative

Job category:

Operations

Hiring Pay Range:

$62,889 - $78,610

Staffing Method:

Indeterminate Vacancy

# of openings:

1

Position reports to:

Ottawa - Head Office

Posting Date:

03/09/2025

Working Location:

Ottawa

Application Deadline:

17/09/2025

Working Location Category:

Hybrid