Job Description

Security Operations Centre (SOC) Operator

Blackmark Protection Inc.

- Toronto, ON

Full-Time | Shift-Based | On-Site

Company Overview

Blackmark Protection Inc. is a premium executive protection and security consulting firm specializing in safeguarding high-net-worth individuals, executives, and select corporate clients. We combine intelligence-led decision-making with world-class protective services to deliver a comprehensive security experience.

We are currently seeking a

Security Operations Centre (SOC) Operator

to join our growing team. This position plays a key role in real-time monitoring, incident response, and intelligence support across Blackmark's client portfolio.

Position Summary

The

SOC Operator

is responsible for 24/7 monitoring and management of physical security systems (CCTV, access control, and intrusion detection), identifying potential threats or incidents, and coordinating timely responses. The role also includes supporting the

Intelligence Desk

through open-source intelligence (OSINT) monitoring, global threat awareness, and data-driven reporting.

Key Responsibilities

Monitor and manage security systems including CCTV, access control, and alarm platforms across multiple client sites. Identify, assess, and escalate security alerts, alarms, and potential threats in real time. Dispatch mobile response teams, coordinate with field security operatives, and liaise with law enforcement as required. Maintain communication logs and create accurate incident and activity reports. Conduct open-source and social media monitoring to identify emerging threats or risks. Contribute to the development of daily intelligence summaries and situational awareness reports. Perform routine system checks and ensure SOC technologies are functioning properly. Follow established standard operating procedures (SOPs), escalation protocols, and emergency response workflows. Support continuous improvement by participating in SOC drills, briefings, and after-action reviews.

Qualifications & Experience

Required:

2-5 years of experience in a SOC, GSOC, control room, or command centre environment. Proficiency with physical security technologies (CCTV, access control, intrusion detection, VMS systems). Strong written and verbal communication skills, with the ability to work under pressure. Proficient in Microsoft Office Suite and incident management software. Availability for shift work, including nights, weekends, and holidays.

Preferred:

Experience with systems such as Genetec, Avigilon, LenelS2, Brivo, Milestone, SureView, Hivewatch, Verkada or similar. Knowledge of OSINT tools, threat monitoring, and intelligence analysis methods. Background in corporate security, law enforcement, military, or emergency operations. Post-secondary education in Security Management, Criminology, Intelligence Studies, or a related field.

Key Skills

Surveillance and monitoring Threat detection and analysis Incident response and reporting Dispatch and coordination Critical thinking and decision-making Attention to detail Team collaboration Global situational awareness

What We Offer

Competitive compensation and benefits package Opportunity to work in a professional, intelligence-driven security environment Ongoing training and career development opportunities Exposure to global protective operations and technology-driven security solutions Collaborative, mission-focused culture

How to Apply

Please submit your

resume

and

cover letter

outlining your relevant experience to:

careers@blackmarkprotection.com

Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Part-time

Work Location: In person