Job Description

Job Overview

At Gateway Services, we believe that every pet deserves dignity, care, and compassion even after they've crossed the rainbow bridge. As a valued member of our team, you will play a vital role in supporting grieving pet parents and ensuring each animal is treated with the utmost respect throughout our cremation and memorialization process. This is meaningful work that requires both heart and precision, a unique opportunity to make a difference every single day.

Duties & Responsibilities

Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time. Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence. Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests. Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting. Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder. Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles. Other duties as assigned.

Education, Training & Qualifications

High school diploma or equivalent Minimum of 12 months experience in a service industry Valid Driver License may be required

Skills & Abilities

Passion for Pets - Caring, patient, kind, and empathetic. Customer Focus - Prioritize quality, safety, and ethics. Problem Solving - Developing Solutions and Quick Thinking Proven team player who is flexible and adaptable. Energetic, self-motivated, and results oriented. Good verbal communication skills. Excellent time management skills with a proven ability to meet deadlines. The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team. Safety - Committed to working in a safe environment, e.g., OSHA Strong attention to detail

Working Conditions

Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion Regular lifting/moving 100+ lbs Regularly be exposed to elevated noise levels. Regularly be exposed to elevated heat levels. Regular handling of deceased pets.


If you are compassionate, dependable, and take pride in maintaining the highest standards of care, we invite you to join our dedicated team. Together, we bring comfort to families and honour the memory of beloved pets with compassion, respect, and professionalism.