Job Description

Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we\xe2\x80\x99re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We\xe2\x80\x99re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well\xc2\xae. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Why is this role important?
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we\xe2\x80\x99re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We\xe2\x80\x99re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well\xc2\xae. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.
As an Operations Support Manager, you will shape the future of Loblaw\xe2\x80\x99s grocery e-commerce fulfillment strategy and drive the execution of that strategy. We are looking for a talented and experienced individual who \xe2\x80\x9cthinks like an owner\xe2\x80\x9d, is inherently curious, likes solving problems and is focused on achieving key performance targets. You will be responsible for implementing existing processes at our e-commerce Fulfillment Centres, assessing current processes, identifying improvements, and working collaboratively with peers across Loblaw and the Loblaw Enterprise to action your recommendations. Key accountabilities will also include achieving P&L targets, applying established processes and standards, and ensuring customer satisfaction standards are met or exceeded.
What you\xe2\x80\x99ll do
This individual will be an expert in existing Micro Fulfillment Centre (MFC) processes and related training programs and standards or have an engineering or business background. The role of the Operations Support Manager is to improve MFC operations by finding opportunities, whether process or technology, and participating in the process improvement cycle. Evaluating and prioritizing improvement projects. Managing ongoing projects.

• The Operations Support Manager will have a passion for data analysis to advise on the development of innovative process improvement, as well as Product & Tech enhancements
• They are competent in SQL, Excel, and other analytics tools to analyze large sets of data with the goal of summarizing a set of actionable insights and recommendations
• They enhance and support the Customer Experience and drive efficient behaviors and assist in identifying and mitigating financial risk through data analysis, observation, and improvement initiatives
• As an expert in Fulfillment Centre operations, consult on projects led by other business units that could impact operations at Fulfillment Centres
• Liaise with Loblaw Supply Chain Operations to leverage process improvement where these could benefit fulfillment operations
• Interact regularly with Area Managers to understand how MFC processes impact PC Express department service levels and find opportunities for improvement
• Focus will be concentrated on achieving core targets such as: Item Found Rate, % of customer basket filled by MFC, Cost (Labour, supplies), Shrink, and Customer Experience (OSAT)
• Develop and implement centrally created standards including control standards (Inventory, Health & Safety, product recalls, food safety, etc.), service level guidelines, and operational standards (order accuracy, MFC process, stage by times, etc.)
• Perform operational reviews of services, analyzing and comparing budgets to actual data for order volumes, basket penetration, order fulfillment rate (in-stock), picking rates, labor usage, and the overall economics of the cost impact as a % of sales for the MFC business to identify areas for improvement

Does this sound like you?

• You are a leader. You have experience in building financial and operational models. You have 3 -5 years of people management and experience working in retail or fulfillment operations
• You are a problem solver. You have analytical skills and the ability to make sound decisions under constantly evolving conditions. You are inherently curious and solve problem in innovative ways and run opposite to the \xe2\x80\x9cthis is how we\xe2\x80\x99ve always done it\xe2\x80\x9d mentality.
• You are accountable and action oriented. You will drive at achieving outcomes and working with your peers to hit the key targets assigned to you. You have experience leading projects, hitting targets, and achieving milestones.
• You are a strong business partner and communicator. You have experience in telling stories with data using PowerPoint and other business communication tools. You have the interpersonal skills and ability to influence and liaise with internal and external business partners to achieve desired results
• Are open to travel and flexible. Ability to travel between Fulfillment Centres and our stores, and available to work early and late shifts in some circumstances (weekdays & weekends)
• Have specific system skills. You are familiar with in-store systems such as SAP, POS, and Microsoft suite (PowerPoint, Excel, Word, Visio, etc.)
• You hold a University Degree or Post-secondary education in Engineering or Business Management or a related field.

How you\xe2\x80\x99ll succeed
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We\xe2\x80\x99re able to keep innovating because our colleagues are passionate about their work and excited about the future of retail and eCommerce.
You will get to work with some of the best minds and will have the support of world class technologies to craft products our customers will love!
Loblaw recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation\xe2\x80\x99s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

Employment Type: Full time

Type of Role: Temporary with Benefits (Fixed Term)
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.