Job Description

Temporary, Full Time (Until December 31, 2024 with the possibility of extension)
24263RP1
Hours 70 bi-weekly (12 Hour shifts; days, nights, rotating)
Salary HL19 ($66,029. - $85,849 per annum)
Competition Number 2024005023
Posted Date 18 July 2024
Closing Date 25 July 2024About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.caJob Summary
Reporting to the Director of Paramedicine and Medical Transport, the Operations Supervisor acts as a leader and role model for staff and is responsible for monitoring, evaluating and supervising Eastern Health\'s ground ambulance, air and dispatch personnel. The Operations Supervisor will provide support to all working staff on shift, including providing first line CISM activation and support and assisting on serious 911 calls, with Medical Flight or DispatchThis position is responsible for quality monitoring activities, such as monitoring radio activity, station cleanliness and stock checks, OHS assessments, reviewing narcotic counts, vehicle checks, etc. The Shift Supervisor also ensures staff are adhering to policies and displaying professional conduct.The Operations Supervisor also acts as a liaison for internal and external stakeholders and assists Operations Managers with daily operations and planning as assigned by the Program Director.Job QualificationsEducation
Completion of an Accredited Advanced Care Paramedic (ACP) or Primary Care Paramedic (PCP) Program from Canadian Medical Association is required.
Completion of a bachelor\'s degree in a health related field is preferred.Experience
Minimum of five years of prehospital transport experience in a high call volume performance-based EMS system is required.
Experience in a leadership or quality management role is preferred.Competencies (Knowledge, Skills & Abilities)
Knowledge of Eastern Health, DOHCS Provincial Ambulance Policies and Procedures and all related legislation.
Computer literacy in a Windows environment.
Demonstrated excellent interpersonal skills and the ability to relate to the public, staff and associated health care providers.
Demonstrated skills in conflict management and ability to work with all stakeholders.
Demonstrated excellent oral and written communication skills.
Ability to manage change through leading and empowering staff.
Ability to interpret policy and procedure issues and educate staff.
Ability to engage staff in improvement and development of service provision.Other
A satisfactory record of work performance and attendance is required.
Possess a valid Class 4 Drivers license with a clear drivers abstract.Candidates who believe they possess an equivalent combination of experience, training and personal attributes are encouraged to applyApply online at https://employment.easternhealth.caUpon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediatelyTo become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.Contact Information for Recruitment Related Inquiries:Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.NL Health Services is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health