Job Description

Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

Operations Supervisor

We are looking for a diligent, highly motivated Operations Supervisor to join our team at Southcentre Mall. In this role, you will responsible for supervising the maintenance staff for the building, overseeing the operational contracts, perform building inspections, deal with customer complaints/concerns, assist with managing the operations budget, and perform all other duties as required by the Operations Manager.

The role requires someone who can multi-task, build effective relationships with customers and employees coupled with effective time management and organization skills. You will be a key member of an engaged, high-reaching team--part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

As a member of this team, you will be responsible for:
Building Maintenance:

• Ensure there is proper coverage for all buildings.
• Monitoring building operating and information technologies systems
• Ensure work orders are completed in a timely fashion.
• Provide direction and assistance to staff.
• Perform daily building presentation, cleaning, and elevator inspections to identify trends or safety concerns, documenting findings and seeking practical cost-effective solutions for rectification or management.
• Assist in ensuring all related Mechanical, Electrical, Building Automation, Smart Building systems and equipment operate at maximum efficiency by implementing clear and concise operating procedures.
• Perform and manage all employment related matters for direct reports.
• Trend analysis of 310maxx data to recommend efficiencies to building operations.

Building Contracts:

• Third Party scheduling for Preventive Maintenance and monitor existing contracts in place-Liaise with building suppliers and contractors including HVAC, electrical, plumbing etc.

Manage Operations Budget:

• Assist the Operations Manager in creating and maintaining the operations budget.
• Input budget figures and completion of forecasting.
• Monthly reviews of budget figures and manage spending.

Tenant Liaison:

• Liaise with tenants and assist with requests.
• Participate in CRM's.
• Quality assurance for 310MAXX and addressing 310 Maxx assignments efficiently through to completion.

Assist Operations Manager as required:

• Price out misc. jobs/products.
• Assist with execution of capital programs and building construction.
• Assist with coordinating onsite tenant construction works, ensuring correct protocol to Oxford standards are met and as-built documentation is provided and filed.
• Assist with monthly/quarterly reporting.
• Assist with planning, updating, organizing and administer the preventative maintenance program by assigning tasks and ensuring timely completion.

To succeed in this role, you:

• Have completed High School.
• Have proven management and supervisory experience, minimum 3-5 years
• Possess strong experience with electrical, mechanical systems including HVAC and life safety systems
• Are competent in Microsoft Office programs.
• Occasional scheduled after hours and weekend work
• Occasional after hours and weekend on call duties as required / as per business needs
• Have exceptional skills in communications, organizational, interpersonal and time management.
• Embrace collaborative sharing of knowledge within a teamwork environment.
• Are driven to achieving results and continuously striving to deliver the highest performance through creative thinking.
• Are a safety orientated and responsible for correcting safety issues that they become aware of in their areas.
• Have proven experience in exercising good judgement under pressure.

Our story:

Oxford Properties Group ("Oxford") is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford's owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world's most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

Vaccination Policy

At OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.