Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Manager, Learning - Fraud Operations (18 month contract)



What is the opportunity?

This is an 18 month contract posting.

You will lead the development and content creation of Fraud Operations\xe2\x80\x99 learning resources, including modernizing and diversifying training programs. You will be accountable for employee cross-skilling and upskilling, drive People Priorities for Fraud Operations Nationally; including the deployment of new and innovative Learning Strategies aligned with delivering world class fraud capabilities. You will collaborate with partners across Fraud Operations and R&O to maximize capabilities, manage priorities and enable an exceptional client experience. A leader of talent management, employee engagement and employee capability; you are a leader who develops and manages employees ensuring we have the right talent, with the right capability for today and the future.

Please Note: This is a hybrid opportunity.

What will you do?

• Effectively lead and enable a dynamic team of Facilitators/Trainers focused on the development and strengthening of Fraud capability to manage risk and mitigate fraud loss
• Manage Fiscal training calendar and learning roadmap for Fraud Operations and build learning pathways for upskilling, cross-skilling and training by incorporating a modular training approach to minimize business impact
• Collaborate with Business Leaders and internal partners to achieve business metrics, attrition targets and optimization of national training teams to build capability to meet training needs and deliver cost effective Training
• Deliver on critical initiatives through effective enablement plans to embed capabilities across team and Centres, and strategically align training resources \xe2\x80\x9cwhere it matters most\xe2\x80\x9d
• Champion the use of proven best practices, tools and technologies to accelerate capability, and seek process and technology improvement initiatives to simplify Learning/Enablement processes and improve end to end client and employee experience
• Lead high performance through focused practice management routines and effective feedback aimed at enhancing the employee\xe2\x80\x99s capability to meet business results and achieve performance success
• Guide and support employees through continuous improvement and innovation, including applying \xe2\x80\x98voice of the learner\xe2\x80\x99 feedback to improve training processes

What do you need to succeed?

Must have

• 2+ years in Leadership roles
• 2+ years of related Operations experience
• 2+ years of Enablement or Learning/Facilitation experience
• In-depth knowledge of RBC Learning techniques and development methods
• Solid data literacy and the ability to read, understand, create and communicate data insights
• Exceptional communication, design thinking, problem solving and presentation skills
• Advance Leadership routines - effectiveness in Business/Team governance, coaching practices, and practice management and ability to provide diagnostic support on same
• Proven interpersonal effectiveness, professionalism, leadership and creativity
• Ability to independently work through ambiguity in a cross functional team environment
• Comfortable in a position affording visibility and interfacing with different levels of management
• Aptitude for working under tight deadlines, extreme volumes and quick decision making
• Innovative and strategic thinker, able to identify and act on opportunities to develop, manage and execute on business strategy
• Able to commit to completing an 18 month contract in this role

Nice to have

• Fraud Operations Leadership Experience
• Post-Secondary Education/Degree

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Summary

Address: MISSISSAUGA, Ontario, Canada

City: CAN-ON-MISSISSAUGA, CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2022-12-15-08:00

Application Deadline: 2023-01-19-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada