Job Description

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.What you will be doing:The Bilingual Operations Specialist is responsible for supporting the day-to-day operational success of our clients. The Operations Specialist consistently communicates with various operational support teams to provide guidance and support while completing various operational tasks. They partner with Client Success, Programs, Implementations, and other internal business partners as they relate to claim, user and dealer maintenance, closely monitors trends, and identifies issues while looking at problems with a solution lens and continuous focus on innovation.

• Answering real-time questions and inquiries from outsourcing vendors and to day bilingual (French and English) communications/coaching with outsourcing vendors via office communicators, and video conference
• Attend all relevant bi-weekly meetings to support the vendors and clients related to entry, adjudication.
• Update and maintain relevant confluence knowledge database to reflect current and accurate processes as it relates to claim entry, adjudication.
• Maintain SLA\'s in FreshDesk ticketing systems to ensure prompt responses and high-quality standards.
• Monitor relevant SLA\'s and work to create action plans where possible.
• Manage SharePoint database library and Google drive where applicable.
• Oversee Mail-In Scans daily transfer from SFTP.
• Drive standardization into day-to-day functions which include updating and amending processes.
• Review cases/tickets, provide admin services & work with outside vendors to deliver to client contacts.

What you\'ll bring to this role:

• Strong interpersonal and communication skills (French and English)
• Strong attention to detail
• Operates with a high degree of integrity
• Advanced knowledge of MS office suite with focus on Excel
• SQL Knowledge beneficial but not required
• Reliable, team player
• Ability to assess data analytically and obtain a foundational understanding of programs
• Reviews tasks at hand with an analytical lens to realize operational efficiencies
• Understanding of 360 platforms and business offerings

Why 360?Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world\'s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work\xc2\xae in Canada, the USA and the UK.At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.

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