Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

The Operations Scheduler/Dispatcher is responsible for monitoring numerous systems including fire and life safety, access control and CCTV. The Operations Scheduler/Dispatcher will assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.

Why Choose Paladin:

• Extensive Paid Industry Training
• Benefits & Other Perks
• Opportunities for Growth & Advancement

:

• Communicates information to Clients and Security Staff using telecommunications systems and equipment, through email and phone calls
• Answers calls received by Hospital Staff, Security Staff and General Public and dispatch Security Staff accordingly
• Interacts with Police, the Fire Department, and EMS if required
• Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
• Strategically plan schedules to utilize resources effectively and efficiently to avoid unnecessary overtime
• Provide information to staff as requested regarding additional shifts, coverages, and shift availability/locations
• Consistently update management with accurate daily Open Shift Logs
• Create, update, and modify work schedules for Security Guards within Paladin Security for Ottawa and Kingston

Qualifications:

• Working knowledge of the Security industry is an asset
• Proficient in MS Office Suite
• Excellent written and verbal English communication skills
• Superior customer service skills
• Ability to work under pressure
• Comfortable working independently and as part of a team
• Working knowledge of ESA, Human Rights, and Labour Relations

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This job reports to the Operations Manager

This is a Full-Time position 1st Shift, Nights - Continental Rotation.

Number of Openings for this position: 1