Job Description

Do you have proficiency with excel? Are you looking to gain experience within a top 5 bank? Do you have excellent Data entry and Banking experience? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Mississauga. This is a hybrid role 2 to 3 days onsite. Training will onsite 100% for the first few weeks. There is a high possibility of contract extension.
Pay rate: $20.05 / Hour
Working Hours: Monday-Friday, 8:30am - 5:00pmAdvantages
\xe2\x97\x8fGain experience within a top 5 bank
\xe2\x97\x8fPotential for contract extension
\xe2\x97\x8fEarn a competitive rate within the industry
\xe2\x97\x8fHybrid roleResponsibilities
As a Operations Officer, your duties will include but not limited to:
\xe2\x97\x8fFollowing instructions of data classification/retention
\xe2\x97\x8fTaking specific actions to remediate data
\xe2\x97\x8fWorking with multiple shared drives
\xe2\x97\x8fAnalyzing - what documents to be disposed/keep
\xe2\x97\x8fImplementing correct data classification
\xe2\x97\x8fWorking on a specific shared drive and list.
\xe2\x97\x8fExecuting transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
\xe2\x97\x8fReferring or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
\xe2\x97\x8fIdentifying opportunities to improve service delivery
\xe2\x97\x8fSupporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
\xe2\x97\x8fInteracting with partners by responding to requests in an effective and timely manner
\xe2\x97\x8fPrioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
\xe2\x97\x8fUnderstanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
\xe2\x97\x8fExercising discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
\xe2\x97\x8fSupporting the timely and accurate completion of business processes
\xe2\x97\x8fReviewing internal processes/activities and provide ideas for process improvement
\xe2\x97\x8fInvestigating and escalating non-standard or high-risk activities as appropriate
\xe2\x97\x8fAdhering to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)Qualifications
\xe2\x97\x8fProficiency with excel
\xe2\x97\x8fData entry - 1 plus years
\xe2\x97\x8fBanking experience
\xe2\x97\x8fMeeting SLA\'s
\xe2\x97\x8fExperience having dealt with customer information (confidential information).
\xe2\x97\x8fCustomer service experienceNICE TO HAVE:
\xe2\x97\x8fPrevious experience in risk mgmt
\xe2\x97\x8fPost- Secondary education is ideal (in a related field)Summary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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