Job Description

Are you having banking experience or education in finance? Are you looking to gain experience within a top 5 bank? Do you have excellent organizational and time management skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Mississauga. This is a hybrid role. Onsite 3 days per week Monday, Tuesday, Wednesday. There is a high possibility of contract extension and conversion to full time opportunity.
Pay rate: $20.05 / Hour
Working Hours: Monday-Friday, 8am - 4pm
Overtime is required.Advantages
Gain experience within a top 5 bank
Potential for contract extension and conversion
Earn a competitive rate within the industry
Hybrid role
Opportunity to learn about company's products and open their minds to other types of positions through this serviceResponsibilities
As a Operations Officer, your duties will include but not limited to:
Executing transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refering or escalating process or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identifying opportunities to improve service delivery
Supporting partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interacting with partners by responding to requests in an effective and timely manner
Prioritizing and managing own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understanding internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Exercising discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Supporting the timely and accurate completion of business processes
Reviewing internal processes/activities and provide ideas for process improvement
Investigating and escalating non-standard or high-risk activities as appropriate
Adhering to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Receiving requests for information from government agencies, provincial governments, and internal partners.Qualifications
Post-secondary degree, preference for finance background/education
1+ years banking experience and/or education in finance
Ability to adhere to strict deadlines and handle high volumes of work
Excellent quantitative and analytical skills
Excellent organizational and time management skills
Ability to work independently, as well as part of a team
Self-motivated and goal-oriented
Attention to detail is crucial.
Familiar with banking products
Attention to detail, time management skills and can work under pressure
Able to meet SLAs and have met SLAs in past experiences
Tech savvy - able to pick up on internal systems quickly
Strong Data entry skills - comfortable with repetitive tasksNICE TO HAVE:
Microsoft Office, proficiency in ExcelSummary
Interested in the Operations Officer role in Mississauga? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad