Job Description

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331

Branch Phone Number



Description

Position Title: Operations Officer II (Bilingual French)

Location: Markham / Ontario

Training: could be on-site/ hybrid for 60 - 90 days

Language - Bi-lingual French

Duration: 1 year

Extension possible: Possible

Conversion Possible: Possible

Schedule: HYBRID - on-site 2-3 days per week. Mon- Fri 8:30am-PM

Overtime or weekends required: weekend no, possibly OT

Reason for opening: more positions available

Culture of department: fast-paced, working off a queue system, meet SLAs

Personality style: keep up with fast-paced work, self-starter, attention to detail, team player

Candidate Introvert/Extrovert: both

% of back office work vs telephone: 80% back office , some MS Team calls with internal partners

Selling Points of Position: AMP commercial banking compliance experience and exposure, opening up bank accounts

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings



The Business Signing Officer:

Opens new commercial deposit accounts

Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)

Opens additional accounts for existing customers via Letter Of Direction

Obtain/compile required supporting documentation

Follows AML, regulatory & legal compliance requirements

Job Requirements

Ability to multi-task and work in a fast paced, high volume environment

Ensure Service Level Agreements are adhered to at all times

Ability to work efficiently to meet individual and team driven benchmarks

Be conscientious and detail oriented in order to mitigate any risk to the bank

Ability to review and understand complex legal documents

Demonstrate a sense of urgency and commitment to provide quality customer service

Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution

Strong oral and written communication skills are essential

Ability to work closely in a team environment

Understand and apply operating policies and procedures

Ability to take ownership of a situation

Ability to quickly learn new systems and applications

Customer service experience considered an asset

MUST HAVE:

**Bi-lingual speaking, read and write in French.

1. Fast-paced, multitasking, work well under pressure

3. Computer Savvy - MS Suites Excel: basic understanding

4. Good Typing speed

5. Previous admin work/ previous Ops officer work years

6. Strong oral and written communication skills

7. Able to follow Hybrid schedule (in office and work from home)

EDUCATION: high school required. post-secondary would be an asset. 2+ years\' experience.

Manpower