Job Title Operations Manager/Gestionnaire des operations
Summary We are seeking a dynamic and experienced Operations Manager to oversee and manage the day-to-day operations of our commercial services in Montreal. This role is pivotal in ensuring the seamless delivery of administrative and operational support across the local office. The ideal candidate will be a strategic thinker and hands-on leader, responsible for managing operations staff, optimizing office functions and driving operational excellence in collaboration with the Managing Principal and other key stakeholders. As an operations leader, this individual will ensure there is sufficient support and act as a steward for operational excellence initiatives.
In addition to local responsibilities, this role will dedicate approximately 20% of their time to supporting the activities for the Toronto office.
Nous sommes a la recherche d'un Gestionnaire des operations dynamique et experimente pour superviser et gerer les operations quotidiennes de nos services commerciaux a Montreal. Ce role est essentiel pour assurer la prestation fluide du soutien administratif et operationnel au sein du bureau local.
Un penseur strategique et un leader actif, le ou la candidat(e) ideal(e) sera responsable de la gestion de l'equipe des operations, de l'optimisation des fonctions du bureau et de la promotion de l'excellence operationnelle, en collaboration avec le Directeur general (Managing Principal) et autres intervenants cles.
En tant que responsable des operations, cette personne assurera que les ressources de soutien soient suffisantes et agira en tant que responsable des initiatives d'excellence operationnelle.
Parallelement a ses responsabilites locales, ce role consacrera environ 20 % de son temps a soutenir les activites du bureau de Toronto.
Key Responsibilities
Key responsibilities include but not limited to:
Partner closely with the local Managing Principal to manage all operational aspects of the business within a given market
Creatively solve problems to ensure the market's office operates in an efficient and effective manner
Work with HR to hire, onboard, and evaluate administrative and office operations support staff
Provide formal leadership, mentoring and supervision to the administrative and office operations support staff
Oversee and manage the purchasing and maintenance of office supplies/equipment, mail room operations, office technology implementation, upgrades, support, facilities, telecommunications, emergency preparedness, and business continuity planning
Solicit and negotiate vendor bids, contracts, and pricing
Coordinate and distribute work between Broker support and Administrators if roles exist within local offices
Work with Managing Principal, FP&A and Regional Director of Operations to draft and finalize budget (revenue and expenses)
Help promote culture of compliance within office for fee-earners and support staff to routinely update CRM system
Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.
Work with Managing Principal and Regional Director of Operations to follow up with fee-earners, staff, Project Coordinators, as needed, to update monthly pipeline information
Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems
Track expense budgets for all deals and escalate concerns to Managing Principal and Regional Director of Operations, as needed
Review and approve all expense reports and determine if expenses are appropriate and in policy in Expense system
Review business case for necessity of expenditure
Performs other related duties as required or requested
Requirements
Bachelor Degree in Business, Finance, Real Estate or related discipline.
5+ years of experience in operations or commercial real estate or administration with at least 3 years of people management experience.
Bilingual proficiency in English and French is required.
Proficiency in Microsoft Office Suite, Workday, knowledge of Salesforce and budgeting tools is a plus.
Ability to analyze and interpret P&L statements and financial data.
Demonstrated success in process improvement and operational efficiency.
Excellent interpersonal communication, leadership and relationship building skills.
Excellent written, verbal and presentation communication abilities.
Strong organizational and project management skills.
Conflict resolution and executive communication experience.
Office location: 1500-999, boul. de Maisonneuve O, Montreal, H3A 3L4 (at Peel Metro)
Cushman & Wakefield is committed to employment equity. Our goal is to provide a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need to receive the job offer in an alternative format or access any other accommodation during the hiring process, please submit your request by email to canadarecruitment@cushwake.com. Please include job title and location when contacting us.
Responsabilites principales
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