Job Description

GO Logistics is a leading provider of customized supply chain solutions, specializing in first mile, mid mile, and final mile logistics for e-commerce and white glove home delivery. Our services encompass special handling, installation, warehousing, distribution, and sortation. We are a trusted partner for clients in technology, communications, financial services, electronics, healthcare, industrial, retail, e-commerce, and furniture distribution.

Job Purpose

The ideal candidate will be self-motivated, capable of handling confidential information, and adept at managing multiple assignments and teams simultaneously. This role reports to the Regional Manager and involves overseeing Logistics Coordinators and Driver Associates.

As an Operations Manager, you will play a crucial role in managing the safety, quality, and delivery expectations of our clients. This includes executing established processes and procedures, addressing service concerns, and ensuring compliance with safety standards. Additionally, you will be responsible for training and coaching Logistics Coordinators and Driver Associates.

Accountabilities

• On a daily basis, the Operations Manager will:
• Communicate daily stand-up notes with team members to instill the importance of safety compliance and quality of service, as well as highlight delivery success stories;
• Create and manage schedules of team members (direct and hired through an agency), factoring in overtime allowance and addressing absenteeism; and
• Update and communicate with appropriate stakeholders regarding the status of resources and assets present at the site.
• On an ongoing basis, the Operations Manager will:
• Ensure implementation and follow through of the company's and client's Standard Operating Procedures, systems, tools, and devices at station;
• Identify, report, and track fleet damage and the subsequent repairs to ensure vehicles are serviced and returned in safe condition, in a timely manner;
• Manage delivery service concerns and driver's on-road performance to limit exposure to the company and minimize impact to the customer;
• Support the dispatching efforts, resolve escalations from Logistics Coordinators in a timely manner;
• Coach, train and recognize exemplary performance of team members from reviewing key performance metrics;
• Attend meetings with client and relay information to stakeholders; and
• Control and allocate physical and human resources accordingly to align with the organization's financial objectives, while mitigating waste.
• Manage & track station level inventory
• Administer investigations related to workplace injuries, accidents, damages, and discrepancies.
• Monitor and track station level inventory
• Report daily challenges to clients, management, and parking tickets.
• Maintain professional relationships with clients and employees.

Requirements

• Minimum G class licence
• Past final mile experience required
• Past delivery experience
• Proficient with the Microsoft Office Suite
• Flexible schedule understanding the operation may require support at anytime
• Excellent organizational and multitasking skills
• Strong problem solving and analytical skills
• Past leadership experience

Education

• Bachelor's degree or College Diploma in Business, Logistics, Supply Chain or a related field preferred.
• Minimum 2 years of experience in logistics or operations management, with a proven track record of success.
• Proficient in the use of logistics software and tools.
• Familiarity with routing tools
• Able to thrive in a fast-paced and dynamic work environment.
• Knowledge of safety standards and compliance regulations in the logistics industry.

Work Conditions

• Ability to sit or stand for extended periods.
• Frequent lifting and/or moving up to 49 pounds
• Ability to drive vans and assist with loadouts.
• Fast paced environment with variable process changes that require quick adaptability.

GO Logistics is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds. Go Logistics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. We are dedicated to maintaining a respectful, fair, and equitable work environment, and welcome submissions from all qualified applicants. We are committed to providing a barrier free workplace. If accommodation is required during the selection or interview process, it will be available upon request

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Application question(s):

• Any experience with DSP

Experience:

• Logistics: 3 years (required)

Work Location: In person